Patron Services & Programs Specialist

Harris County; Galena Park (TX); On-site; USD 55,104,000 - 63,370,000; Full time

Job summary

Harris County Public Library (HCPL) seeks an energetic Library Specialist I at the Galena Park Branch to deliver frontline customer service, support daily operations, and assist with registrations, circulation, and basic reference tasks. The role includes programs for all ages and community outreach.

The position emphasizes welcoming service, confidentiality, and collaboration with staff to ensure accurate records and smooth branch operations.

Qualifications

• Bachelor's degree from an accredited college or university.
• One year of customer service experience is preferred.
• Experience using MS Office, Office 365, and online tools is preferred.

Responsibilities

• Provide frontline customer service and support for daily library operations.
• Assist with library card registration, account maintenance, and circulation transactions.
• Offer readers' advisory and basic reference help; guide patrons to resources and digital services.

Skills

MS Office

Social Media

Internet

Office 365

Communication

Teamwork

Public service

Discretion

Bilingual

Education

Bachelor's degree

Associate degree / 60 hours

High school diploma / GED

Tools

GPS

Integrated Library System (ILS)

Job description

Harris County Public Library (HCPL) seeks an energetic Library Specialist I at the Galena Park Branch to deliver frontline customer service, support daily operations, and assist with registrations, circulation, and basic reference tasks. The role includes programs for all ages and community outreach.

The position emphasizes welcoming service, confidentiality, and collaboration with staff to ensure accurate records and smooth branch operations.