Patron Services Associate

Victoria Symphony Orchestra; Victoria (TX); Sur place; USD 36 000 - 52 000; Plein temps

Résumé du poste

Victoria Symphony Society in Victoria, TX seeks a Patron Services Associate to support the executive team and manage office operations, ticketing, and patron relations. The role emphasizes accurate record-keeping, donor communications, and event support within a small team.

The position involves front-of-house and daily box-office tasks, data entry in AudienceView, and coordinating with marketing and fundraising activities.

Responsabilités

• Provides administrative support for the Executive Director and maintains cleanliness and organization of common areas such as conference room, foyer, kitchen and bathroom.
• Maintains inventory and organization of all office supplies, equipment, administrative materials, and archived files.
• Provides support and assistance to other Symphony staff and board members as needed.
• Assists with maintaining office records, organizing administrative material, and updating procedures as needed.
• Other general office duties include running Symphony-related errands, dropping off/picking up mail, filing, and picking up and/or ordering office supplies.
• Organizes and administers ticket sales and day to day box office operations for all Symphony events as well as tickets sales for The Victoria Symphony League Style Show & Luncheon.
• Manages ticketing services including single ticket sales, ticket exchanges, and season ticket subscriptions (both new and renewal).
• Assists patrons with ticketing questions, payments, seating arrangements, and subscription changes. Prints, organizes, and mails season tickets and related materials as needed.
• Maintains accurate ticket sales records and assists with tracking subscription renewal and individual ticket sales.
• Provide front of house and event support as needed.
• Assists members of the marketing committee with special projects, promotional activities, and events as needed.
• Develops reports that collect appropriate information from customized databases. Maintains, organizes, and updates all patron files, and database transactions. This includes the processing of annual season ticket subscriptions and fundraising donations using AudienceView.
• Daily duties include inputting data, record keeping, running and maintaining reports, handling incoming and outgoing customer service calls, letters and emails, organizing and overseeing mass mailings, maintaining certain or specific annual mailing lists.
• Prepares and distributes email blasts to patrons, donors, and subscribers.
• Creates mail merges for letters, envelopes, and mailing labels.
• Assists with annual Fund Drive, including donor mailings, reports, and acknowledgment letters.
• Maintains donor records, including memorials and honorariums.
• Assists with maintaining concert program information, advertisement records, payment, renewal, and underwriting information as needed.
• Maintains interpersonal communication and relationships with Symphony patrons, visitors, musicians, guest artists, and community supporters.
• Responds to patron inquiries regarding tickets, payments, seating, concert information, and special events in a timely and professional manner.
• Other patron services include maintaining reservations for special events, having a thorough knowledge of the guest artists and events in order to answer questions that patrons and sponsors may have, and serving as subscriber liaison and customer care liaison during Symphony performances and events.

Description du poste

PATRON SERVICES ASSOCIATE

Victoria Symphony Society
405 E. Loma Vista Avenue
Victoria, TX 77901
https://www.victoriasymphony.com

ABOUT

Victoria Symphony Society is seeking a motivated individual eager to support the organization’s office and client-based operations.

In its 53rd season, the Victoria Symphony Orchestra (VSO) is a well-established orchestra consisting of 60+ members serving the greater Victoria and south-central Texas region. The VSO season (September through April) currently consists of a subscription series of four classical masterworks concerts and one pops concert. Additional concerts and ensemble performances are also given as part of area community outreach and education programs. Series concerts are performed in the 1,481-seat state-of-the-art Victoria Fine Arts Center. The annual budget is approximately $800,000. The Music Director and Conductor is Darryl One of Modesto, CA.

Victoria, Texas, is conveniently located near the Texas Gulf Coast and approximately a two-hour drive from Houston, Austin, and San Antonio. Victoria is centrally located in a region of roughly 200,000 people. Victoria offers numerous opportunities for commerce, education, and entertainment, including the Victoria Regional Airport; Victoria College; Texas A&M University-Victoria; the Victoria Mall; a regional transit system; public parks with fishing and water sports; the Texas Zoo; a conference center; centers/theatres for the performing arts; and various art, history, and science museums. Victoria plays host to other performing arts organizations and year-round concerts, ballets, plays, historical tours, and festivals for all ages. Victoria has a progressive medical community, featuring several hospitals and inpatient and outpatient clinics.

COMPENSATION

Commensurate with experience.

RESPONSIBILITIES

General Office

• Provides administrative support for the Executive Director as needed. Maintains cleanliness and organization of commons areas such as conference room, foyer, kitchen and bathroom.
• Maintains inventory and organization of all office supplies, equipment, administrative materials, and archived files.
• Provides support and assistance to other Symphony staff and board members as needed.
• Assists with maintaining office records, organizing administrative material, and updating procedures as needed.
• Other general office duties include running Symphony-related errands, dropping off/picking up mail, filing, and picking up and/or ordering office supplies.

Events and Ticket Sales

• Organizes and administers ticket sales and day to day box office operations for all Symphony events as well as tickets sales for The Victoria Symphony League Style Show & Luncheon.
• Manages ticketing services including single ticket sales, ticket exchanges, and season ticket subscriptions (both new and renewal).
• Assists patrons with ticketing questions, payments, seating arrangements, and subscription changes. Prints, organizes, and mails season tickets and related materials as needed.
• Maintains accurate ticket sales records and assists with tracking subscription renewal and individual ticket sales.
• Provide front of house and event support as needed.
• Assists members of the marketing committee with special projects, promotional activities, and events as needed.

Database

• Develops reports that collect appropriate information from customized databases. Maintains, organizes, and updates all patron files, and database transactions. This includes the processing of annual season ticket subscriptions and fundraising donations using AudienceView.
• Daily duties include inputting data, record keeping, running and maintaining reports, handling incoming and outgoing customer service calls, letters and emails, organizing and overseeing mass mailings, maintaining certain or specific annual mailing lists.
• Prepares and distributes email blasts to patrons, donors, and subscribers.
• Creates mail merges for letters, envelopes, and mailing labels.
• Assists with annual Fund Drive, including donor mailings, reports, and acknowledgment letters.
• Maintains donor records, including memorials and honorariums.
• Assists with maintaining concert program information, advertisement records, payment, renewal, and underwriting information as needed.

Customer Care

• Maintains interpersonal communication and relationships with Symphony patrons, visitors, musicians, guest artists, and community supporters.
• Responds to patron inquiries regarding tickets, payments, seating, concert information, and special events in a timely and professional manner.
• Other patron services include maintaining reservations for special events, having a thorough knowledge of the guest artists and events in order to answer questions that patrons and sponsors may have, and serving as subscriber liaison and customer care liaison during Symphony performances and events.