Donor and Patron Services Associate

Cantus; Minneapolis (MN); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Health insurance

403(b) retirement plan (4% match)

Unlimited paid time off

Paid holidays

Flexible, collaborative work env

Professional growth opportunities

Job summary

Cantus seeks a highly organized, service-oriented Donor & Patron Services Associate to support contributed revenue and deliver exceptional patron experiences through ticket order fulfillment. You will manage donor records, process gifts, and coordinate fundraising and stewardship activities, with regular evening/weekend hours and travel to venues in the Twin Cities area.

The role reports to the Director of Development and involves collaboration with Marketing, Sales, and Administrative staff.

Qualifications

• Strong organizational and administrative skills with attention to detail.
• Experience with ticketing systems/CRM (Salesforce/Patron Manager preferred).
• Strong written communication skills including formal writing.
• Demonstrated customer service experience and excellent communication skills.

Responsibilities

• Maintain donor records and process gifts, pledges, and recurring donations.
• Generate donor acknowledgements, tax receipts, and stewardship communications.
• Prepare donor reports, mailing lists, campaign tracking, and fundraising analytics.
• Assist with annual fund appeals, direct mail campaigns, and online giving initiatives.
• Coordinate donor meetings and prepare meeting materials.
• Support ticket sales and patron services to ensure exceptional audience experience.
• Coordinate in-kind donations and sponsorship fulfillment.
• Prepare event materials and signage.

Skills

Organizational skills

Administrative skills

Customer service

Written communication

Project management

Data management

Tools

Salesforce

Patron Manager

Job description

Cantus seeks a highly organized, service-oriented Donor & Patron Services Associate to support the organization’s contributed revenue efforts while providing exceptional patron services that drive earned revenue through ticket order fulfillment.

Reporting to the Director of Development and working closely with the Marketing, Sales, and Administrative Coordinator, this position plays a vital role in ensuring the smooth execution of fundraising operations, donor stewardship, ticketing administration, and patron communications. The Associate manages the day-to-day administrative systems that support donor cultivation and gift processing while also providing day-to-day support for patron service operations. This position also plays a key role in planning and executing fundraising and stewardship events.

The ideal candidate enjoys building relationships, managing complex details, solving problems, and creating outstanding experiences for both donors and patrons. This role is ideal for someone interested in arts administration who wants hands-on experience in fundraising operations, nonprofit management, customer service, and revenue generation. To perform the essential functions of this position, the employee must be able to occasionally lift and carry up to 35 pounds. This position requires a flexible schedule, including regular evening and weekend hours, based on concert, event, and organizational needs. This position requires regular travel to concert venues and event locations throughout the Greater Twin Cities metropolitan area. Employees must have reliable transportation to meet the travel requirements of the role.

Key Responsibilities

Development Operations (45%)

• Maintain accurate donor records in PatronManager.
• Process gifts, pledges, matching gifts, and recurring donations.
• Generate donor acknowledgements, tax receipts, and stewardship communications.
• Prepare donor reports, mailing lists, campaign tracking, and fundraising analytics.
• Assist with annual fund appeals, direct mail campaigns, and online giving initiatives.
• Proofread fundraising materials, grant applications, and donor communications.
• Coordinate donor meeting schedules and prepare meeting materials.
• Track donor interactions and follow-up activities.
• Support stewardship initiatives, donor recognition, and moves management.
• Assist with grant administration and reporting.
• Coordinate in-kind donation support for nonprofit partners
• Support the Director of Development with fundraising projects and organizational initiatives.

Working closely with the Marketing, Sales, and Administrative Coordinator, provide day-to-day operational support for ticket sales and patron services while helping ensure an exceptional audience experience.

• Serve as the primary contact for patron phone calls and email inquiries.
• Process ticket orders, exchanges, and subscription renewals.
• Manage seating assignments and subscriber preferences.
• Prepare, print, and mail tickets.
• Troubleshoot ticketing and streaming issues.
• Coordinate CD orders and merchandise fulfillment.
• Manage front-of-house operations for concerts and events with support.
• Manage event registrations and guest lists.
• Assist with sponsorship fulfillment.
• Coordinate volunteers and vendors.
• Prepare event materials and signage.
• Assist with post-event reporting and donor stewardship.

Administrative Support (10%)

• Basic website updates
• Coordinate calendars and scheduling.
• Maintain office files and supplies.
• Assist with travel and meeting arrangements.
• Provide administrative support for cross-departmental projects.

Qualifications

• Strong organizational and administrative skills with attention to detail.
• Experience with ticketing systems/CRM (Salesforce/Patron Manager preferred)
• Strong written communication skills including formal writing.
• Demonstrated customer service experience and excellent communication skills.
• Proficiency in Microsoft Office; basic website management skills are a plus.
• Ability to work independently while collaborating effectively with a team.
• Strong project management skills, with the ability to organize and complete multiple tasks simultaneously with proven track record of successfully meeting deadlines
• High level of discretion and ethical approach to data management
• Interest in the performing arts and commitment to supporting the mission and values of Cantus

Compensation and Benefits

Salary: $45,000 annually (full-time, exempt)

Cantus offers a competitive benefits package that includes:

• Employer-sponsored health insurance
• 403(b) retirement plan with a 4% employer match
• Unlimited paid time off, subject to supervisor approval and organizational scheduling needs
• Paid holidays
• Flexible, collaborative work environment
• Opportunities for professional growth and development in a nationally recognized performing arts organization
• This position requires on-site work and is not eligible for remote or hybrid arrangements.
• Some evening and weekend availability required for concert/event support