Patron Experience Event Lead (Evenings & Weekends)

Curtis; Philadelphia (Philadelphia County); Hybrid; USD 22,000 - 30,000; Part time

Job summary

Curtis Institute of Music in Philadelphia is seeking an Event Specialist to manage on-site Patron Services for performances in the Curtis Recital Series. You will handle ticket scanning, patron support, and logistics, working closely with the Associate Director of Patron Experience to elevate the guest experience.

The role includes coordinating patron check-in, information collection, and livestream monitoring, with communications to production and security teams.

Qualifications

• Excellent verbal and written communication skills are essential.
• Exceptional patron service and retention abilities are required.
• Flexibility to work nights and weekends for performances is necessary.

Responsibilities

• Box office ticketing, scanning, reconciling, and reporting.
• Greet all performance guests and elevate the patron experience via in-person interactions.
• Set-up of ticketing table, signage, and supplemental materials.
• Maintain patron communications via ticketing phone line and email that pertain to the immediate performance in progress.
• Monitor recital livestreams and broadcasts on YouTube and Facebook.
• Communicate effectively with the Production Team, Security team, and all performance attendees.
• Other duties as assigned.

Skills

Verbal communication

Written communication

Patron service

Retention abilities

Schedule flexibility

Job description

Curtis Institute of Music in Philadelphia is seeking an Event Specialist to manage on-site Patron Services for performances in the Curtis Recital Series. You will handle ticket scanning, patron support, and logistics, working closely with the Associate Director of Patron Experience to elevate the guest experience.

The role includes coordinating patron check-in, information collection, and livestream monitoring, with communications to production and security teams.