Patrol Officer (Full Time)

American Dream; East Rutherford (NJ); On-site; USD 32,000 - 52,000; Full time

Job summary

American Dream is seeking a Security Officer in New Jersey to enforce rules, conduct visible patrols, assist guests, and respond to emergencies. The role includes reporting, coordinating with emergency services, and maintaining safety across mall areas and events.

The ideal candidate will complete the required 120-hour training, hold a valid SORA license, and be able to work rotating shifts including nights and holidays, while maintaining high professional standards.

Qualifications

• Excellent customer relations skills.
• Ability to work variable shifts including nights, weekends, and holidays.
• Strong situational awareness and sound judgment.
• Experience with safety and loss prevention.
• Ability to write detailed and accurate incident reports.

Responsibilities

• Enforce AD rules and policies, as well as state and local statutes.
• Deter criminal or destructive behavior by maintaining a highly visible patrol presence on AD property.
• Regular patrols of mall common areas, service corridors and parking areas.
• Provide outstanding guest service, including directions or locating lost persons or vehicles.
• Respond to life-threatening emergencies or incident calls; handle medical emergencies, arrests, intoxicated persons, and traffic incidents as directed.
• Make quick, sound decisions in line with AD policy and applicable laws.
• Write detailed incident, accident or personal injury reports.
• Work in areas such as vehicle or foot patrol, special events, crowd control, VIP protection, or stationary posts.
• Communicate effectively with Dispatchers and Supervisors and keep them informed of incidents.
• Coordinate with Police, Fire or EMS as necessary.
• Conduct periodic safety and fire inspections, issue parking tickets, direct traffic, and ensure safety of the work area.
• Assist in tenant relations and loss prevention programs, distribute materials, and maintain good relationships with tenants and staff.
• Monitor safety practices among staff and tenants and report hazards.

Skills

Excellent customer relations skills

Shift flexibility

Situational awareness

Safety and loss prevention

Report writing

Education

High School diploma or equivalent

SORA License required

Post-secondary education

Military experience

Job description

PRIMARY RESPONSIBILITIES:

• Enforce AD rules and policies, as well as state and local statutes.
• Deter criminal or destructive behavior by maintaining a highly visible patrol
• presence on AD property; this includes regular patrols of mall common areas, service corridors and parking areas.
• Always provide outstanding guest service. This may include but is not limited to providing directions or assisting in the location of lost persons or vehicles.
• Respond and appropriately deal with life threatening emergencies or incident calls as directed. This may include but is not limited to medical emergencies, arresting combative or disorderly guests, intoxicated persons, addressing persons committing illegal acts, and motor vehicle accidents.
• Utilize quick decision-making skills and sound judgment acting in accordance with AD Security policy and procedure as well as state and local statutes.
• Write detailed and accurate reports as required, including incident, accident or personal injury reports.
• May be assigned to the following areas: vehicle or foot patrol, special events conducting crowd control or VIP protection, or stationary posts monitoring access to restricted areas.
• Ensure proper radio traffic which includes keeping Dispatchers and Supervisors
• informed of all pertinent incidents and activities according to department guidelines.
• Requests Police, Fire or EMS services as necessary.
• Conduct periodic safety/fire inspections as assigned, issue parking violation tickets, conduct traffic direction and ensure the overall safety of the immediate work area as well as surrounding areas. Uphold high personal and professional standards as set forth by the AD Security Department.
• Perform various tenant relations activities, including but not limited to assisting in
• presenting information for tenants on loss prevention, assisting in disorderly incidents, participating in other safety awareness and loss prevention programs, distributing various
• correspondence and reports from Mall Management, establishing good working relationships with tenants and Mall Staff.
• Monitor safety awareness practices among Mall staff and tenants. Promptly identifies and reports any hazardous conditions according to procedure.
• May be required to work mandatory overtime and short notice special events as necessary.
• Regular, reliable, and consistent attendance.
• Additional duties as assigned.

REQUIRED SKILLS, KNOWLEDGE AND ABILITIES:

• Excellent customer relations skills.
• Successful completion of a rigorous 120-hour in-house training program, which includes a combination of physical training and skills training.Failure to complete the training program
• for any reason will result in termination of employment.
• In addition to handcuffs, pepper spray and tactical baton, officers must carry a conducted electrical weapon (CEW). In order to carry the CEW, officers
• must receive a full five-second exposure, unless AD approves a reasonable accommodation for this requirement (see Human Resources to make a request or to receive further information). If applicants have taken a five-second CEW exposure prior to employment at AD, they may be eligible for an exemption.
• Successful completion of 8-12-week field training program.
• Ability to remain calm and effective in stressful situations, utilizing rational thinking and decision making.
• Ability to accept, prioritize and follow through on work direction.
• Ability to work variable and/or rotating shifts, which include nights, weekends, and holidays.
• Be able to meet the physical demands of the position including frequent and sustained walking, occasional running, bending, stooping, squatting, twisting, crawling and frequent and extensive use of hands and arms.
• Must possess a valid Security Officer Registration Act Certification in the State of New Jersey.
• Eligible to be licensed as a Security Officer in the State of New Jersey.For detailed information on requirements please visit: https://www.njsp.org/private-detective/sora help.shtml
• Maintain an adequate level of physical fitness to perform duties of position effectively (i.e., timely and effective response to emergency situations).

DESIRED QUALIFICATONS:

• High School diploma or equivalent.
• Must possess a valid driver's license.
• Post-secondary education
• Military experience
• Working knowledge of state and federal criminal justice statutes and law enforcement procedures
• Training in first aid, CPR, and related public safety skills.
• SORA License is required

PHYSICAL JOB REQUIREMENTS:

• Frequent and Sustained Walking-Frequently
• Running –Periodically
• Bending-Frequently
• Stooping /Squatting –Occasionally
• Frequent and extensive use of hands and arms-Frequently
• Lifting 50 lbs.-Occasionally
• Reach at or above shoulders
• Reach at or below shoulders
• Climbing – Frequently
• Sitting – Occasionally
• Carrying up to 50 lbs. – Occasionally
• Wearing up to 20 lbs. due to uniform/gear requirements – Frequently
• Pushing/Pulling:
• Up to 200 lbs. - Occasional
• CPR requirements: Must be able to physically perform on all body types

American Dream is an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, gender, sexual orientation, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, military status or any other basis prohibited by law