Patrol Driver & Customer Service Security Officer

Allied Universal; Whittier (CA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Smart tools

Career growth

Retirement plan

Medical/dental/vision

Job summary

Allied Universal in Whittier, CA is seeking a Security Officer Full Time Patrol Driver with Customer Service responsibilities to protect clients across Retail/Malls and other sites in the area.

You will drive a patrol vehicle, perform routine patrols, deter theft, respond to incidents, and provide exceptional customer service to guests and staff. A valid driver’s license is required, and prior customer service experience is preferred.

Qualifications

• A valid driver’s license is required.
• Customer service experience is preferred.
• A guard card or license is preferred.
• Comfortable using a computer or tablet is preferred.
• Ability to lift up to 20 pounds is preferred.
• Age requirements: 18+ for unarmed, 21+ for armed roles.

Responsibilities

• Provide customer service to clients, employees, and visitors by carrying out security-related procedures, site-specific policies, and, when appropriate, emergency response activities at a retail location.
• Respond to incidents, customer concerns, and critical situations in a calm, professional, problem-solving manner, escalating matters according to site procedures.
• Conduct regular and random unarmed patrols throughout the retail sales floor, stock areas, entrances, exterior perimeter, and parking areas as assigned.
• Monitor for suspicious activity, access concerns, and policy violations, helping to deter theft, unauthorized entry, and disruptive behavior.
• Document incidents, observations, and patrol activities accurately and communicate relevant information to site leadership and Allied Universal supervision.

Skills

Customer service

Driver's license

Education

High school diploma or equivalent

Guard card/license (preferred)

Job description

Allied Universal in Whittier, CA is seeking a Security Officer Full Time Patrol Driver with Customer Service responsibilities to protect clients across Retail/Malls and other sites in the area.

You will drive a patrol vehicle, perform routine patrols, deter theft, respond to incidents, and provide exceptional customer service to guests and staff. A valid driver’s license is required, and prior customer service experience is preferred.