Patient Transporter 1, Full Time

University of Miami; Miami (FL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Benefits package

Job summary

The University of Miami Health System is seeking a Patient Transporter (U) to safely and promptly move patients and visitors within UHealth Tower. This role emphasizes exceptional patient experience, confidentiality, and effective communication with staff and patients, including bilingual interaction where applicable.

Responsibilities include accurately identifying patients, assisting with admissions and discharges, maintaining safety, and supporting lobby operations while upholding hospital

Qualifications

• High school diploma or equivalent.
• BLS Certification.
• Minimum of six months' experience as a courier in a hospital setting preferred.

Responsibilities

• Transport patients and visitors between department units and ancillary areas, including admissions and discharge.
• Transfer bodies to the morgue following proper protocols.
• Meet productivity measures and benchmarks set by the hospital.
• Greet patients at the main lobby and assist with transport between assignments.
• Verify patient identity before movement and maintain confidentiality and privacy.
• Practice safe body mechanics when transferring or lifting patients.
• Obtain and transport paperwork/chart with the patient.
• Observe and report patient condition changes and equipment issues to nursing staff.
• Keep hallways clear by storing equipment properly and assist with moving stretchers and wheelschairs.
• Participate in drills and disaster procedures; adhere to safety protocols.

Skills

Effective communication

Customer service

Teamwork

Discretion/Confidentiality

Adaptability

Education

High school diploma or equivalent

BLS Certification

Job description

Location: UHealth Tower

The Patient Transporter (U) is responsible for safely, timely, and accurately transporting patients while providing the utmost positive experience. Provides the pivotal first and most lasting impressions while setting the tone that the key concept of patient transportation is the human element. This position reports to the Office of Patient Experience and is held to the highest standards of being friendly, empathic, knowledgeable, well-spoken, bilingual, and continuously consumer-oriented. The Patient Transporter harmonizes the patient transportation experience while working seamlessly with UHealth Tower staff to reduce unnecessary delays to help drive patient satisfaction.

CORE JOB FUNCTIONS:

• Transports patients and/or visitors from department/unit to department/unit and to and from ancillary areas to include admissions and discharge and remains attentive until their transportation arrives.
• Transfers bodies to the morgue following appropriate protocols.
• Meets productivity measures and benchmarks set by the hospital.
• Assists at main lobby greeting patients and/or assisting with transport between assignments.
• Identifies correct patient for transportation prior to movement by asking the patient for name and date of birth and comparing that against armband while maintaining patient confidentiality and patient privacy.
• Practices good body mechanics when transferring and/or lifting patients.
• Obtains and transports paperwork/chart with the patient.
• Observes proper procedures and techniques during patient transport: monitors oxygen and intravenous apparatus and reports any problems or change in patient's condition (difficulty breathing, complaints of discomfort, etc.) to nursing staff. Reports defective equipment to the appropriate manager for repair.
• Keeps hallways clear by storing equipment in the appropriate storage areas and exercises caution when moving stretchers, wheelchairs, and equipment to prevent damage to hospital property.
• Stays current with emergency management by participating in drills, in-service trainings, evacuation procedures, and internal/external disaster plans.
• Adheres to precautionary methods for patients on precautions and uses personal protective equipment as necessary and defined on precaution cards located outside of patient room.
• Exercises good hand-washing techniques and personal hygiene. Prepares, disinfects, and covers equipment appropriately.
• Communicates effectively with patients, visitors, and staff and considerate of patient age, gender, culture, and stated preferences, while always maintaining patient privacy and respect. (Knock, introduce, and ask for permission before entering any patient room; provide patient a sheet for privacy and a blanket for comfort, etc.)
• Responds promptly to requests, problems, and questions from physicians, staff, patients, and visitors. Notifies appropriate personnel upon arrival/departure of patient and/or miscellaneous items at unit/department while adhering to wearing a tracker.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

_ This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. _

CORE QUALIFICATIONS:

• High school diploma or equivalent
• BLS Certification
• Minimum of six months' experience as a courier in a hospital setting preferred

Knowledge, Skills and Attitudes:

• Ability to communicate effectively in both oral and written form.
• Ability to handle difficult and stressful situations with professional composure.
• Ability to accurately prepare and maintain records, files, reports and correspondence.
• Ability to process and handle confidential information with discretion.
• Commitment to the University's core values.
• Ability to work independently and/or in a collaborative environment.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status:

Full time

Employee Type:

Staff