Patient Transportation Representative

Anthem Blue Cross & Blue Shield; United States; Remote; USD 25,000 - 36,000; Full time

Job summary

Elevance Health is seeking a Patient Transportation Representative for a field-based role in Puerto Rico. The position requires traveling to client sites, coordinating transport services for members, and maintaining service quality.

The ideal candidate will live in a designated region and have strong customer service and communication skills. Schedule is Monday–Friday with potential weekend hours; up to 100% travel may be required.

Qualifications

• High school diploma or GED required/preferred.
• Associate degree in health-related field preferred.
• 1 year of related customer service experience preferred.
• Experience with geriatric population is preferred.
• Experience handling electronic equipment such as mobile phones and apps is preferred.

Responsibilities

• Drives members to health service centers and coordinates services with affiliates.
• Notifies members near pickup locations and confirms coordinated service.
• Monitors and updates service status in the platform to ensure quality and compliance.
• Demonstrates punctuality, attention to detail, empathy, and strong communication and customer service.
• Able to drive long distances; may travel up to 100% within designated Puerto Rico regions.

Skills

Customer service

Driving

Communication

Empathy

Punctual

Attention to detail

Independent work

Education

High school diploma/GED

Associate degree in health

Tools

Mobile devices

Job description

Anticipated End Date:

2026-11-13

Position Title:

Patient Transportation Representative

Job Description:

Patient Transportation Representative

Location: This field-based role enables associates to primarily operate in the field, traveling to client sites or designated locations as their role requires, with occasional office attendance for meetings or training. This approach ensures flexibility, responsiveness to client needs, and direct, hands-on engagement. This position may require up to 100% travel within the designated regions in Puerto Rico. The ideal candidate will live within the assigned region which could be one of the following: North, Metro,or Northeast.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

MMM Holdings, LLC is a company that provides Medicare Advantage and Medicaid plans in Puerto Rico. Currently, MMM Holdings, LLC operates in Puerto Rico under Elevance Health, Inc. a leading health company dedicated to improving the quality of life of communities in the United States. Through its affiliated companies, they serve more than 118 million people.

Schedule: This position will work an 8-hour shift Monday through Friday within the operational hours of 6:00 am - 11:00 pm. Alternate Saturdays may be required. Additional hours, including weekends or holidays, may be required based on operational needs.

The Patient Transportation Representative is responsible for providing transportation services for members.

How You Will Make an Impact

Primary duties may include, but are not limited to:

• Drives members/patients back and forth to their health service centers.
• Contacts the affiliate to confirm the coordinated service.
• Contacts the member to report they are near the pickup location.
• Follows up on the service provided, making changes in the status of services in the platform, to ensure effective monitoring and compliance, and guarantee quality service.
• Associates in this role are expected to be able to work independently, be punctual, have attention to details, be empathetic to the situations of others and have strong communication and customer service skills.
• Drive long distances more than 3 days a week.

Minimum Requirements:

• Requires Authorization for Medical Care certification issued by the Bureau of Transportation and Other Public Services.
• Category 4 Driver's License (Chauffer's license) in good standing.
• Certificate of Law 300.
• Current National CPR Foundation Cardiopulmonary Resuscitation (CPR) certification or obtained within 15 days of hire.

Preferred Skills, Capabilities and Experiences:

• High school diploma/GED preferred.
• Associate degree in an area related to health is preferred.
• 1 year of related customer service experience is strongly preferred.
• Experience working with geriatric population is preferred.
• Experience handling electronic equipment such as mobile phones and applications are preferred.

Job Level:

Non-Management Non-Exempt

Job Family:

FAC > Transport & Fleet Mgmt

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process should submit the following form: Accessibility Accommodation Request Form and a member of the team will be in contact. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.