Manager Administrative Support

Elevance Health; San Juan (PR); Hybrid; USD 52,000 - 66,000; Full time

Job summary

Elevance Health in San Juan, Puerto Rico, is seeking a Manager Administrative Support to lead the Professional Services administrative team. The role focuses on coordinating files, mail, scheduling, and support services while maintaining confidential data and implementing efficient processes.

Hybrid work requires in-office presence three days a week with standard 8-hour shifts, Monday through Friday, 8:00 a.m. to 6:00 p.m., and occasional overtime based on workload.

Qualifications

• HS diploma or equivalent with at least 2 years of supervisory/admin leadership experience.
• Fully bilingual (English & Spanish) with strong written and spoken communication.
• Bachelor's or Master's degree in Business Administration, Health Services Administration, or related field preferred.

Responsibilities

• Maintain current and organized files and retrieve documents on request.
• Provide telephone support and direct callers to appropriate contacts.
• Screen and distribute mail and prepare materials for mailing to ensure workflow.
• Schedule meetings and prepare materials.
• Manage transmission of documents by fax, messenger, etc.
• Delegate assignments and align priorities across the division.
• Create and maintain presentation materials for divisional services.
• Oversee supply ordering, inventory, and maintenance systems.
• Oversee divisional resource center organization and maintenance.
• Handle confidential corporate/divisional data.
• Assist department and participate in special projects within deadlines.
• Evaluate projects for cost, resources, and supplies.
• Hire, train, coach, and evaluate direct reports.

Skills

Bilingual English/Spanish

Supervisory leadership

Communication skills

Education

Bachelor's or Master's degree in Business Administration

Job description

Manager Administrative Support

Location: San Juan, Puerto Rico.

Hybrid 2: This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. The position will be based on: 1001 San Roberto St, Ste 101, 401 & 501, San Juan, PR.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Schedule

This position will work 8-hour shifts Monday through Friday and must be available to work within the operational hours of 8:00 a.m. to 6:00 p.m. (AST). Additional hours, including weekends or holidays, may be required based on operational needs.

Axium Healthcare Puerto Rico, a Carelon company, is a clinical pharmacy that offers highly individualized and comprehensive total life care programs to patients and their families. Serving Puerto Rico since 2007, the organization blends a high-touch, caring patient experience with specialized clinical knowledge, personalized care programs, and administrative expertise.

The Manager Administrative Support is responsible for managing the administrative support functions for the Professional Services area.

How you will make an impact

Primary duties may include, but are not limited to:

• Maintain current and organized files of various documents and retrieve necessary files upon request.
• Provide telephone support in order to assist or refer caller to the appropriate individual.
• Screen and distribute mail and other documents and prepare materials for mailing to ensure a consistent workflow.
• Responsible for the duplication and distribution of materials to the appropriate individuals.
• Schedules meeting and the preparation of materials.
• Document transmission by fax, messenger, or other means.
• Delegates divisional assignments and projects, and reconciles concerns or work priorities of divisional projects.
• Create and maintain presentation overheads, graphic disks, and handouts of divisional Professional Services and administrative presentations.
• Designs, implements and maintains the divisional new employee orientation manual.
• Oversee supply ordering, inventory and maintenance system.
• Oversee the organization and maintenance of the divisional resource center.
• Handles strategic, confidential corporate and divisional data.
• Provide assistance within the department and perform special projects and assignments specific to the department within time frames established.
• Evaluates projects for cost, resources, and supplies.
• Hires, trains, coaches, counsels, and evaluates performance of direct reports.

Minimum Requirements

• Requires a HS diploma or equivalent and a minimum of 2 years administrative services supervisory or leadership experience including leading/directing work of others; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities, and Experiences

• Fully Bilingual (English & Spanish), Must be able to write, read and speak both languages in a proficiency level.
• A Bachelor's or Master's degree in Business Administration, Health Services Administration, or a related field is strongly preferred.
• Knowledge of administrative services operations and understanding of business operations.
• Administrative services certification preferred.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process should submit the Accessibility Accommodation Request Form and a member of the team will be in contact.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.