Patient Transport Liaison Officer

Htg uk; Norfolk (VA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly rate

Contractual sick pay after 12 months

Employee assistance programme

Increased holiday allowance for long j

Refer a friend scheme – Earn up to £?5

Full training for the role, induction,

Job summary

Health Transportation Group UK (HTG-UK) invites applications for a Patient Transport Liaison Officer based at James Paget Hospital in Norfolk. The role is full-time with a 40-hour week and varied shifts to support operations, discharge processes and regional transport coordination.

You will liaise with hospital teams, other healthcare professionals and transport providers to ensure smooth patient journeys, accurate records and timely discharges while upholding data protection and safeguarding

Qualifications

• Experience in non-emergency patient transport or similar industry.
• Excellent communicator with the ability to build relationships.
• Proactive and thrives in a fast-paced environment.
• Exceptional organisational skills to balance priorities and manage resources effectively.
• A compassionate professional dedicated to patient care and confidentiality.
• Confident with using technology and updating IT systems.

Responsibilities

• Be the go-to patient transport expert on-site in the Discharge Lounge and Transport Office.
• Collaborate with hospital teams to streamline patient flow and prioritise transport needs.
• Carry out risk assessments as required.
• Represent transport interests at daily bed meetings, aligning plans with critical discharge timelines.
• Maintain clear communication between wards, patient flow teams, and transport providers.
• Keep patient records accurate and secure, ensuring smooth transitions and compliance with data protection policies.
• Provide support to patients, families, and care facilities, ensuring everyone is informed and prepared for discharge journeys.

Skills

Communication

Organisational skills

Proactive

Compassion

IT skills

Driving licence

Job description

Exciting full-time opportunity available for a Patient Transport Liaison Officer to join our team at James Paget hospital (Norfolk)

Who Are We?

At Health Transportation Group UK (HTG-UK), we are one of the UK’s leading providers of Non-Emergency Patient Transport, supporting thousands of vulnerable patients across the UK. We proudly serve the NHS, completing over 800,000 essential journeys every year.

We deliver services across a growing number of NHS contracts, including North East Lincolnshire, Mid and South Essex, Dorset, Cornwall & Isles of Scilly, Norfolk & Waveney, and Suffolk and North East Essex. With 22 operational bases and a dedicated team of over 1,200 passionate professionals, we provide safe, caring, and high-quality transport services nationwide.

What Can You Expect?

We are seeking a dedicated individual to join our team as aPatient Transport Liaison Officer, stationed at the transport desk at James Paget Hospital. The role involves working 40 per week, with a range of shift patterns designed to support operational needs. You will play a key part in ensuring seamless patient discharges and delivering outstanding transport coordination across regional hospitals.

In this role, you can make a huge difference to patient's journeys through liaising with other healthcare professionals at different levels, both internally and externally.

Summary Of Main Duties Include:

• Be the go-to patient transport expert on-site in the Discharge Lounge and Transport Office.
• Collaborate with hospital teams to streamline patient flow and prioritise transport needs.
• Carry out risk assessments as required.
• Represent transport interests at daily bed meetings, aligning plans with critical discharge timelines.
• Maintain clear communication between wards, patient flow teams, and transport providers.
• Keep patient records accurate and secure, ensuring smooth transitions and compliance with data protection policies.
• Provide support to patients, families, and care facilities, ensuring everyone is informed and prepared for discharge journeys.
  

What’s In It For You?

• Competitive hourly rate
• Contractual sick payafter 12 months service
• Employee assistance programmedelivered by the UK’s #1 EAP service- Health Assured
• Increased holiday allowance for long service
• Refer a friend schemeEarn up to £500 for each friend you bring on board
• Full training for the role,induction and ongoing mentorship
• Salary sacrifice schemesCycle to Work, Electric Car & Holiday buy schemes
• Opportunities to grow and develop
• Engaging Workplace Culturewith regular company updates and Employee of the Month

We are Looking for Great People Who:

• Previous experience within non-emergency patient transport, or a similar industry.
• An excellent communicator with the ability to build strong and effective relationships with colleagues at all levels.
• Proactive and thrives in a fast-paced environment.
• Exceptional organisational skills to balance priorities and manage resources effectively.
• A compassionate professional dedicated to patient care and confidentiality.
• Confident with using technology, updating IT systems and handling sensitive patient data.
• Must have a full UK manual driving licence with no more than 6 points.

Our Commitment to Safer Recruitment

Patient safety is our priority. To work for HTG-UK you will need:

• EnhancedDBScheck(Conducted during onboarding if successful)
• Right to work in the UK
• Full UK manual driving licence
• Satisfactory employment and character references
• A satisfactory medical assessment
• Successful candidates will also need to successfully complete mandatory training on commencement of employment.

The Company’s Equal Opportunities policy affirms our commitment to ensure that no patient, employee or job applicant faces discrimination - whether directly or indirectly – based on gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, belief, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements which cannot be shown as justifiable.

Safeguarding

The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously and therefore all employees at HTG-UK are expected to:

• Attend mandatory training on Safeguarding children and adults
• Ensure they are familiar with their and the organisation’s requirements under relevant legislation
• Adhere to all relevant national and local policies, procedures, and professional codes
• Report any concerns to the appropriate authority
• Maintaining professional boundaries as a Person in a Position of Trust (PiPoT)