Patient Transport -Lead

Atrium Health Enterprise; Charlotte (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

Atrium Health Enterprise in Charlotte, NC seeks an experienced Operations Supervisor for Patient Transport. You will assist leaders, monitor staff, ensure coverage, and coordinate patient transport activities across the Main Entrance and other departments.

The role includes dispatching, maintaining equipment, participating in orientation and safety training, analyzing productivity reports, ensuring Joint Commission compliance, and guiding staff under time pressure.

Qualifications

• High school diploma or equivalent required.
• Associate Degree with two years in Leadership capacity preferred.
• Experience in healthcare guest relations or hospitality is preferred.
• Knowledge of Microsoft Office required.
• Familiarity with patient transport or dispatch systems is a plus.

Responsibilities

• Assists the Director, Operation Manager and Operation Supervisors in establishing policies and procedures for courteous, safe patient movement.
• Monitors Transport staff to ensure policy compliance and adequate coverage.
• Coordinates patient transport activities and directs dispatching.
• Operates the Call Center and analyzes productivity reports.
• Ensures safety, regulatory compliance, and inventory of supplies.

Skills

Leadership

Staff coordination

Policy development

Customer service

Safety training

Communication

Time management

Education

High school diploma

Associate Degree in Leadership (preferred)

Tools

Picis

Visitor management system

Microsoft Office

Job description

• Assists the Director, Operation Manager and Operation Supervisors in establishing policies and procedures to ensure courteous, safe, and efficient movement of patients and guests throughout the Medical Center. Performs functions as an Operation Supervisor in his/her absence.
• Monitors Specialists, Patient Transporters I and II team members to ensure they follow hospital/departmental policies and procedures.
• Ensures there is adequate coverage in areas of responsibility at all times.
• Notifies leaders of any department issues.
• Monitors and documents Specialists, Patient Transporters I and II performance to provide input for performance evaluations.
• Coordinates patients, visitors, and staff activities at the Main and Staff Entrance.
• Coordinates and monitors Patient Transport activities through timely and accurate dispatching.
• Ensures adequate, safe, and clean equipment is available for transporting of patients.
• Participates in new teammate orientation, safety training, and customer service training of all Specialists, Patient Transporters I and II.
• Responsible for all patients transport activities in assigned area and handles difficult situations as they arise.
• Assists in coordinating patient transport activities with other departments to ensure timely, safe and efficient transportation services.
• Maintains knowledge and skills necessary to function the computerized dispatch and patient tracking system and provide adequate patient information .
• Operates the Call Center.
• Analyzes reports related to departmental productivity.
• Promotes a safe environment and performs all work related duties in a safe manner.
• Ensures staff compliance with Joint Commission and all Regulatory Agencies.
• Maintains inventory of supplies.
• Manages requests assigned to personnel.
• Works under time constraints. Prioritizes work and communicates effectively with staff and management.

Essential Functions

• Assists the Director, Operation Manager and Operation Supervisors in establishing policies and procedures to ensure courteous, safe, and efficient movement of patients and guests throughout the Medical Center. Performs functions as an Operation Supervisor in his/her absence.
• Monitors Specialists, Patient Transporters I and II team members to ensure they follow hospital/departmental policies and procedures.
• Ensures there is adequate coverage in areas of responsibility at all times.
• Notifies leaders of any department issues.
• Monitors and documents Specialists, Patient Transporters I and II performance to provide input for performance evaluations.
• Coordinates patients, visitors, and staff activities at the Main and Staff Entrance.
• Coordinates and monitors Patient Transport activities through timely and accurate dispatching.
• Ensures adequate, safe, and clean equipment is available for transporting of patients.
• Participates in new teammate orientation, safety training, and customer service training of all Specialists, Patient Transporters I and II.
• Responsible for all patients transport activities in assigned area and handles difficult situations as they arise.
• Assists in coordinating patient transport activities with other departments to ensure timely, safe and efficient transportation services.
• Maintains knowledge and skills necessary to function the computerized dispatch and patient tracking system and provide adequate patient information .
• Operates the Call Center.
• Analyzes reports related to departmental productivity.
• Promotes a safe environment and performs all work related duties in a safe manner.
• Ensures staff compliance with Joint Commission and all Regulatory Agencies.
• Maintains inventory of supplies.
• Manages requests assigned to personnel.
• Works under time constraints. Prioritizes work and communicates effectively with staff and management.

Physical Requirements

Works in an indoor/outdoor fast-paced, customer-oriented environment. Exposure to all elements of weather conditions. Lengthy periods of standing and walking. Ability to lift a minimum of 50 pounds for moving and lifting patients. Ability to push/pull all patient transport equipment. Exposure to hazardous materials. Must be able to move Wheelchairs, General Transport Stretchers, Beds, Cribs, Carts, Oxygen Tanks, and Regulators. Uses a Computer, Copy Machine, Fax Machine, Telephone and Pager.

Education, Experience And Certifications

High school diploma or equivalent required. Associate Degree with two years in Leadership capacity at a healthcare facility or hotel preferred. Knowledge of Microsoft Office required. Previous experience in a guest or public relations area preferred. Demonstrates knowledge and skills necessary to ensure adequate patient information is provided by using computerized programs such as Visitor's management and Picis.