Patient Transfer Coord IV

University of Rochester Medicine; City of Rochester (NY); On-site; USD 27,979 - 37,773; Full time

Job summary

The University of Rochester Medicine is seeking a dedicated professional for patient transfer coordination. This role involves facilitating admissions and transfers between hospitals, managing patient records, and ensuring smooth communication within the care team. The ideal candidate should possess a Bachelor's degree in a healthcare-related field and have at least 3 years of experience in a fast-paced environment. A commitment to high-quality customer service and proficiency in using Electronic Health Records is required, along with excellent communication skills.

Qualifications

• 3 years of related experience in customer service, registration, or healthcare.
• Ability to function in a fast-paced environment.
• Knowledge of hospital policies regarding transfers between locations.

Responsibilities

• Coordinate admission and transfer of patients to affiliate locations.
• Complete appropriate paperwork and liaise with nursing staff.
• Document accurately in electronic health records.

Skills

Customer service

Data entry

Communication skills

Fast-paced environment

Team collaboration

Medical terminology

Education

Bachelor’s Degree in Health Care, Education, Psychology, or related discipline

Tools

Electronic Health Record (EHR)

Job description

As a community, the University of Rochester is defined by a deep commitment to Meliora – Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Location

601 Elmwood Ave, Rochester, New York, United States of America, 14642

Employment Details

• Worker Subtype: Regular
• Time Type: Full time
• Scheduled Weekly Hours: 40
• Department: 500016 Admissions Center-SMH
• Work Shift: UR - Rotating (United States of America)
• Range: UR URCB 206 H
• Compensation Range: $20.31 - $27.42

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities

Works closely with the Provider team to facilitate admission or transfer of patients from Strong Memorial Hospital Emergency Room to UR Medicine affiliate hospitals. Interviews and consents patients for transfer, answers patient and family questions regarding transfer to affiliate locations and completes appropriate forms for transfer. Interfaces with care team members including physicians, nurses, social work, and support staff to facilitate communication. Creates transfer center intake for service requests to be triaged and managed by the appropriate area leaders.

• Facilitates coordination between Strong Memorial Hospital and affiliate locations to arrange patient transfers to affiliate locations, consents patient for transfer and completes all required paperwork for transfer, under the direction of area leadership. Arranges transportation for transfer and liaisons with nursing to facilitate RN handoff.
• Reviews patient for transfer based on geographic proximity to affiliate hospitals and necessary service, utilizing service availability lists and in discussion with the Strong Memorial Hospital provider team for the applicable department.
• Documents in an accurate, timely manner in the EHR (electronic health record) transfer intake. Updates patient encounters for affiliate locations ensuring accurate insurance information, demographic information, service and accommodation information.
• Answers incoming calls for service requests, enters accurate data in appropriate system (EMR) for RN follow up.
• Collaborates with health care team to facilitate communication regarding transfer and updates department staff regarding transportation.
• Completes daily calls to affiliate and outside hospitals relating to pending and accepted transfers awaiting bed assignments. Alerts appropriate leadership of any change in patient status communicated by the referring facility that may require clinical triage and follow up. Communicates bed assignment to referring facility, when identified by receiving facility, under direction of area leadership.

Qualifications

• Bachelor’s Degree in Health Care, Education, Psychology, or related discipline required
• 3 years of related experience (advanced customer service in fast paced environment, registration, data entry, health care) required
• Or equivalent combination of education and experience required
• Ability to function in a fast-paced environment required
• Knowledge of hospital policy and procedures as they related to transfers between affiliate locations required
• Knowledge of and proficient ability to use the Electronic Health Record (EHR) required
• Excellent written and verbal communication skills, as well as excellent customer service skills preferred
• Ability to work independently as well as highly collaboratively in a team environment preferred
• Strong computer skills and ability to type minimum of 45 words per minute preferred
• Knowledge of medical terminology preferred
• Professional, compassionate demeanor and excellent people skills preferred

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.