Director of Patient Support & Operations

Omega Healthcare Management Services Pvt. Ltd.; Florida; Vor Ort; USD 140.000 - 210.000; Vollzeit

Benefits dieser Stelle

Comprehensive benefits package

401(k) with employer match

Professional development opportunities

Paid time off and holidays

Zusammenfassung

Omega Healthcare Management Services seeks an executive operations leader to oversee client programs and patient support centers in a high-growth healthcare services environment. You will drive strategic reviews, ensure proactive performance communication, and partner with clients to enhance patient experiences and regulatory compliance.

You will lead Senior Managers and teams, shape staffing and development, and maintain strong executive relationships to grow business.

Qualifikationen

• Working knowledge of U.S. healthcare insurance and pharmacy-support concepts.
• Bachelor's degree in Healthcare Administration, Business Administration, Operations Management, or related field, or an equivalent combination of education and directly related experience.
• 8-10 years of progressive experience in contact center, patient services, workforce management, customer service, RCM, patient access, or healthcare operations.
• 5+ years of leadership experience managing managers, supervisors, or multiple teams.

Aufgaben

• Serve as the executive operational leader for assigned clients and patient support programs.
• Conduct regular business reviews and strategic meetings with client leadership to review performance, identify opportunities, and strengthen partnerships.
• Ensure proactive communication regarding operational performance, staffing plans, service enhancements, risks, and mitigation strategies.
• Partner with clients to develop solutions that improve patient experiences, operational efficiency, regulatory compliance, and service delivery outcomes.
• Maintain strong executive-level relationships that support client retention, satisfaction, and business growth.
• Provide leadership and oversight for Senior Managers, Managers, Supervisors, Team Leads, and support personnel within the Patient Support Contact Center.
• Build high-performing teams through effective hiring, coaching, mentoring, performance management, succession planning, and employee development.
• Establish performance expectations and accountability measures for leaders and frontline teams.
• Promote employee engagement, retention, leadership development, and a culture of continuous improvement.
• Identify future leadership talent and implement development plans to support organizational growth
• Demonstrated responsibility for: Large team oversight (50+ employees; often 100-500+ in larger environments), Budget management, Client or executive stakeholder management, Workforce planning and staffing strategies.

Kenntnisse

AHT

Budgeting

CHPT

Call Center

Contact Center

Copays

Forecasting

Insurance

Leadership

Management

NICE

OOPM

Performance Management

Pharmacy

Revenue Cycle Management

Staffing Strategies

WFM

Workforce Planning

Ausbildung

Bachelor's degree in Healthcare Administration

Tools

NICE

Jobbeschreibung

Omega Healthcare Management Services seeks an executive operations leader to oversee client programs and patient support centers in a high-growth healthcare services environment. You will drive strategic reviews, ensure proactive performance communication, and partner with clients to enhance patient experiences and regulatory compliance.

You will lead Senior Managers and teams, shape staffing and development, and maintain strong executive relationships to grow business.