Patient Support Specialist (Bilingual)

Socket.dev; Greenwich (CT); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

HSA contributions

Summer Fridays

Health/dental/vision coverage

403(b) with employer contribution

Disability/Life & AD&D insurance

EAP

Pet Insurance

Tuition assistance

Job summary

Family Centers in Greenwich is seeking a Bilingual Patient Support Specialist to be the first point of contact for patients in a Federally Qualified Health Center clinic. The role requires fluent English and Spanish and a strong focus on customer service and data accuracy.

You will manage appointments, verify information, coordinate with medical staff, and support patient flow while upholding HIPAA and clinic policies in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Bilingual in English and Spanish required (oral and written).
• Professional communication and customer service skills.
• Strong organizational abilities and attention to detail.

Responsibilities

• Greet and assist patients professionally.
• Manage calls, schedule appointments, and maintain calendar.
• Verify patient information and insurance details.
• Facilitate check-in/check-out processes.
• Provide accurate information on services and policies.
• Coordinate patient care with medical/dental staff.

Skills

Bilingual: English/Spanish

Customer service

Organizational skills

Microsoft Office

Education

High School Diploma or GED Certificate

Tools

EPIC EMR

Job description

Bilingual Patient Support Specialist (Spanish/English)

Family Centers is seeking a dynamic, flexible and organized individual to join our healthcare team as a Bilingual Patient Support Specialist.

As the first point of contact for our patients, you will play a crucial role in providing exceptional customer service and ensuring smooth operational flow within our Holly Hill community health clinic. The clinic, a Federally Qualified Health Center, provides primary healthcare, dental and mental health services to those living in Greenwich Public Housing communities and the surrounding neighborhoods.

Responsibilities

• Greet and assist patients with professionalism and courtesy.
• Manage phone calls, schedule appointments, and maintain an organized appointment calendar.
• Collect and verify patient information, insurance details, and other confidential documentation.
• Facilitate patient check-in and check-out process efficiently.
• Provide accurate information to patients regarding services, policies and procedures.
• Collaborate with medical/dental staff to coordinate patient care and address inquiries.

Requirements

• High School Diploma or GED Certificate
• Fluent in English and Spanish (oral and written communications)
• Professional communication and customer service skills
• Strong organizational abilities and attention to detail
• Proficiency with Microsoft Office software
• Ability to work the following schedule: Monday-Friday, 8am - 5pm; rotating evenings Tuesdays/Thursdays 11am - 8pm
• Comfortable with providing translation services in Spanish for patients and staff

Preferred

• 2+ years of prior administrative/call center/customer service experience
• Experience with electronic medical records (EMR) - EPIC
• Exposure/experience with medical terminology and provider billing practices
• Demonstrated understanding of HIPAA regulations

Benefits and Perks

AtFamily Centers, we believe in taking care of our compassionate staff who care for our community. We offer a comprehensive benefits package carefully designed to support staff health, financial wellbeing, and work-life balance.We are committed to fostering a supportive, mission-driven environment where employees feel valued, supported, and able to build lasting careers.

Full-time employees enjoy:

• Generous Paid Time Off – Up to 10 vacation days annually (increases to 15 days after 5 years, and 20 days after 10 years), 11 paid holidays, up to 3 personal days, and up to 10 sick days
• Half-Day Summer Fridays(in select programs)
• Medical, Dental & Vision Coverage Options
• Health Savings Account (HSA)with monthly employer contributions
• Flexible Spending Accounts (Health Care & Dependent Care)
• 403(b) Retirement Planwith up to 6% employer contribution
• Employer-Paid Long-Term Disability, Life & AD&D Insurance
• Employee Assistance Program (EAP)for confidential support
• Voluntary Opt-In Benefitsincluding Critical Illness Insurance, Pet Insurance, supplemental Life Insurance, and more
• Tuition Assistance (eligible to apply after 6 months of service)

Family Centers has consistently been recognized as one of the Top Workplaces in Western Connecticut by Hearst Connecticut Media and holds a perfect 100 Encompass rating from Charity Navigator.

About Family Centers

Family Centers is a private, nonprofit organization offering health, education and human service programs to children, adults and families in Fairfield County. Our team includes 300 professionals and over 500 trained volunteers who collaborate to provide our communities with a wide range of responsive and innovative services. Through our comprehensive network of services, more than 26,000 children, adults, families and communities receive the care, encouragement and resources needed to realize their potential.

For more information, please visit www.familycenters.org.

Family Centers is committed to providing equal employment opportunities to all applicants and employees as indicated in applicable federal and/or state laws.