Patient Support Services Specialist - Remote (Full-Time, Temporary)

Hudson Headwaters Health Network; Town of Queensbury (NY); Remoto; USD 22.000 - 32.000; Tempo integral

Resumo da vaga

Hudson Headwaters Health Network Inc. is seeking a Patient Support Services Representative for remote work with a focus on billing-related communications and insurance coordination.

The role requires handling inquiries, auditing data, and supporting the revenue cycle while maintaining HIPAA compliance. Qualifications include a GED or high school diploma, 3+ years billing experience, and strong computer skills (Excel/Word).

Qualificações

• High school diploma or general education degree (GED)
• At least three years billing experience or equivalent combination of education and experience
• Certified Professional Coder preferred but not required
• Strong customer service skills
• Strong organizational skills
• Ability to work with a variety of groups (managers, patients, insurance reps, other departments)
• Ability to interact in a professional and efficient manner
• Excellent computer skills, proficient in Excel and Word, Athena a plus

Responsabilidades

• Handle patient billing inquiries professionally and HIPAA compliant
• Verify accuracy of demographic and insurance information
• Communicate with insurance and provider relations about claims and adjustments
• Complete audits and manage collection buckets
• Process refunds and payments, deposits, and posting
• Respond to correspondence about billing issues
• Support revenue cycle by coordinating with vendors
• Align with Hudson Headwaters Health Network mission and values

Conhecimentos

Customer service

Organizational skills

Professional communication

Formação

High school diploma or GED

Ferramentas

Excel

Word

Athena

Descrição da vaga

Location

The George Purdue Administrative Building

Job Description

Proposed Schedule: 40 hours per week. Monday-Friday 8am-4:30pm.

Please note: This is a remote position and applicants must live reside within reasonable driving distance to Queensbury, NY. This position is temporary and is not eligible to receive benefits or accrue PTO. End date will be determined by the hiring manager.

The Patient Support Services Representative is responsible for patient phone calls, insurance correspondence, identifying billing trends and all other duties as assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:

• Support all inquiries both internally and externally in a professional, courteous manner following HIPAA guidelines
• Support data quality by verifying accuracy of demographic and insurance information
• Support Network staff through verbal or written communication and education as needed, providing knowledge of participating insurances, eligibility status, claims inquiries, and adjustments or appeals.
• Complete audits as necessary
• Oversee hold, MGRHOLD, and other buckets assigned by manager
• Oversee correspondence dashboard, unpostable accounts, faxes, and mail
• Understand the refund processes by carrier to facilitate credit balances in accordance with Network policy
• Works with insurance companies and patients on claims resolution, keeping current on changes with all companies. This includes but is not limited to calling insurances and working with provider relations representatives, collecting, and posting insurance payments, and completing deposits.
• Answer all correspondence both internally and externally regarding billing issues.
• Complete all collections tasks as needed, including adjustments, patient collection calls, payments, deposits, and correspondence with the collection agency
• Helper’s Fund payment reporting, payment posting and tracking
• Liaise with all collection, coding, and billing vendors
• Enthusiastically support the Mission, Vision, and Core Values of Hudson Headwaters Health Network.
• Perform additional duties and special projects as assigned

Requirements

Qualifications:

• High school diploma or general education degree (GED)
• At least three years billing experience or equivalent combination of education and experience
• Certified Professional Coder preferred but not required
• Strong customer service skills
• Strong organizational skills
• Ability to work with a variety of groups (managers, patients, insurance reps, other departments)
• Ability to interact in a professional and efficient manner
• Excellent computer skills, proficient in Excel and Word, Athena a plus

The pay rate for this position is $19.77/hour.

Work Location

Remote

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