Patient Financial Services Reimbursement Specialist I - (FT, Days)

Northwell Health; Danbury (CT); Hybrid; USD 28,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Medical, Dental and Vision Coverage

Health Savings Account

401(k) Retirement Plan

Basic Life and AD&D insurance

Wellness Programs

Employee Assistance Program

Team Member Discounts

Job summary

Northwell in Danbury, CT seeks a Patient Financial Services professional to manage billing, payments and AR tasks in a hybrid-remote environment. You will handle claims submission, denial management and follow-up to optimize reimbursement and cash flow.

The role requires data entry accuracy, customer service experience and familiarity with billing rules and managed care guidelines. Minimum six months of related experience; healthcare experience is preferred.

Qualifications

• Data entry and customer service experience required.
• Minimum six months experience.
• Billing and Medical Office/Healthcare experience preferred.

Responsibilities

• Accurately processes claims, payments, rejections, refunds, credit balances and unapplied cash daily and follows up.
• Responds to patient and payer inquiries, denials, correspondence and telephone inquiries.
• Advises other areas of updated insurance information and claim denials.
• Follows rules and regulations in managed care, State & Federal guidelines.
• Maintains and updates Contract Management reporting and updates information as needed.

Skills

Data entry

Customer service

Education

High School Graduate or Equivalent

Job description

Work Hours & Location

Monday-Friday 8:00am-4:30pm. Hybrid-Remote.

Company Overview

Northwellis the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State’s largest private employer with over 104,000 employees — including members ofNorthwell Health Physician Partners— who are working to change health care for the better.

Summary

Coordinates and monitors all aspects of Patient Financial Services daily functions, including billing compliance and accounts receivable functions. Responsible for the assigned area’s claims submission, payment application, denial management, and account follow-up to ensure optimal reimbursement.

Responsibilities

• Accurately processes claims, payments, rejections, refunds, credit balances and unapplied cash on a daily basis and performs timely follow-up.


• Confirms electronic and hard-copy billing of any delinquent claims. Rebills and follow-ups of all delinquent claims.


• Responds to all patient and payer inquiries, denials, correspondence and telephone inquiries.


• Advises other areas of updated insurance information and claim denials, i.e., registration.


• Follows through with education of rules and regulations in the managed care system, as well as State & Federal guidelines.


• Adjusts account balances to specific account needs.


• Maintains Contract Management reporting (i.e., payment errors, carve out billings) and updates any information as needed or requested by supervisor.


• Responsible for reviewing and resolving patient/insurance credit/debit balances and ensure proper communication is delivered to the patient.


• Adheres to all policies and procedures related to federal, state and department compliance for the position.


• Maintains and Model the Organizations values.


• Demonstrates regular, reliable and predictable attendance.


• Performs other duties as required.

Education, Skills & Experience

• High School Graduate or Equivalent required.


• Required: Data entry. Customer service experience required.


• Minimum Experience: six months.


• Desired: Experience in billing and collections or Medical Office/Healthcare experience preferred.

Working Conditions

• Manual: significant manual skills/motor coord & finger dexterity


• Occupational: Little or no potential for occupational risk


• Physical Effort: Sedentary/light effort. May exert up to 10 lbs. force

Company Information

Company: Nuvance Health

Org Unit: 1785

Department: Patient Accounting

Exempt: No

Salary Range: $20.11 - $29.00 Hourly

Benefits

• Paid Time Off (PTO)


• Medical, Dental and Vision Coverage


• Health and Dependent Care Flexible Spending Accounts


• Health Savings Account


• 401(k) Retirement Plan


• Basic Life and AD&D insurance


• Wellness Programs


• Employee Assistance Program


• Team Member Discounts


• Available benefits for union positions may vary in accordance with applicable Collective Bargaining Agreements.

Additional Information

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.