Patient Support Services - Salesforce Consultant

ZS; Boston (MA); Hybrid; USD 120,000 - 180,000; Full time

Job summary

ZS is a leading management consulting and technology firm focused on improving life sciences outcomes. A hybrid role in the US requires strong client-facing skills and expertise in Patient Support Services and Cell & Gene Therapy with Salesforce Health Cloud.

The Consultant will own functional workstreams, lead workshops, design scalable data models, and coordinate UAT, data migration, and reporting while partnering with global clients and teams.

Qualifications

• 5–8 years of relevant consulting or techno-functional delivery experience.
• Experience in Patient Support Services implementations and life sciences workflows.
• Deep understanding of Cell & Gene Therapy and advanced therapy support models.
• Proven experience with Salesforce Health Cloud and/or Life Sciences Cloud.
• Ability to manage senior stakeholders and drive client conversations.
• Willingness to travel domestically and internationally.

Responsibilities

• Define project scope and manage functional workstreams across Patient Support Services and Cell & Gene therapy programs.
• Lead requirements discovery workshops with client stakeholders.
• Own functional solution design for Salesforce Health Cloud and Life Sciences Cloud.
• Coordinate UAT planning, defect resolution, data migration, integrations and reporting.
• Support business development through proposals and RFP responses.
• Mentor junior team members and lead multi‑vendor delivery teams.
• Travel to global offices as required.

Skills

English fluency

Client management

Analytical skills

Cross-functional collaboration

Communication

Leadership

Education

MBA or Bachelor's level (strong academic record)

Tools

Salesforce Health Cloud

Salesforce Life Sciences Cloud

Job description

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you’ll work side‑by‑side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client‑first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life‑changing impact to ZS.

What you’ll do:

In the Business Technology Services Group will create cloud based Patient Support Services programs and platforms.

The Consultant owns functional workstreams within Patient Support Services and Cell, Gene and Advanced Therapy technology programs and act as a techno‑functional lead across business analysis, solution design, and delivery execution. This role requires deep PSS and Cell & Gene therapy domain knowledge, strong Salesforce Health/Life Sciences Cloud expertise, and the ability to engage with clients.

What You’ll Do

• Work with project leadership to define project scope, develop approach and manage functional workstreams across Patient Support Services and Cell & Gene therapy programs.
• Lead requirements discovery workshops with client stakeholders across Patient Services, Market Access & Reimbursement, Field Reimbursement, Nurse Educator teams and Cell & Gene Therapy programs.
• Conduct issue analysis, develop hypotheses and translate business needs into clear functional designs and delivery plans aligned with program SOPs, compliance and audit requirements.
• Own functional solution design for Salesforce Health Cloud and/or Life Sciences Cloud, including scalable data models, workflows and automation patterns.
• Review and validate technical designs from a functional and business lens, acting as a bridge between client stakeholders and technical delivery teams.
• Lead project task execution, including UAT planning and execution, defect resolution, support for data migration, integrations and reporting requirements.
• Design and execute qualitative and quantitative analyses to test hypotheses, synthesize findings and present recommendations and trade‑offs to client leadership.
• Provide thought leadership and innovation within projects and practice areas, including contributing reusable assets, accelerators and best practices in PSS technology.
• Participate in business development through solution demos, proposals and RFP responses.
• Coach and mentor junior team members, review deliverables and support global, multi‑vendor project teams.
• Travel to global offices as required to collaborate with clients and internal project teams.

What You’ll Bring

• MBA, bachelor’s, or advanced degree with a strong academic record
• 5–8 years of relevant consulting, patient support services, or techno‑functional delivery experience
• Strong hands‑on experience in Patient Support Services implementations, including Hub Services, Market Access, Reimbursement and Patient Engagement workflows.
• Deep understanding of Cell & Gene Therapy and advanced therapy support models preferred.
• Proven experience with Salesforce Health Cloud and/or Life Sciences Cloud, including understanding of data models, integrations and platform capabilities.
• Ability to independently drive client conversations, facilitate decisions and manage senior stakeholders.
• Strong analytic problem‑solving skills, with experience troubleshooting interactions across databases, operating systems and applications.
• Experience working in global, multi‑vendor delivery environments and managing virtual teams.
• Exposure to AI‑enabled or data‑driven PSS solutions is a plus.
• High motivation personal initiative and client‑service orientation.
• Effective written and verbal communication skills, attention to detail and collaborative problem‑solving approach.
• Fluency in English
• Client‑first mentality
• Intense work ethic
• Collaborative spirit and problem‑solving approach

How you’ll grow

• Cross‑functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

Perks & Benefits

At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well‑being, financial future, time away, and professional development. With robust skills‑building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you’ll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in United States, visit ZS US office locations | Where we work | ZS.

Hybrid working model

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on‑site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face‑to‑face connections.

Travel

Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client‑facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.

Considering applying?

At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems—the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.

ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.

Work Authorization

This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship.

Find Out More At:

www.zs.com