Business Technology Solutions Associate Consultant - Risk-Based Quality Management (RBQM)

Zs Associates; South San Francisco (CA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Comprehensive total rewards package

Robust skills-building programs

Flexible working model

Job summary

ZS Associates in South San Francisco is seeking a technology solutions professional focused on Risk-Based Quality Management in clinical operations. The role involves collaborating with teams to implement solutions, translating business challenges into technical requirements, and leading project modules. A Bachelor’s or Master’s degree in a relevant field and 3+ years of experience is required. The position emphasizes excellent communication skills and offers a hybrid working model.

Qualifications

• 3+ years of experience in delivering technology-enabled solutions, ideally in life sciences.
• Experience working with Risk-Based Quality Management or clinical operations.
• Strong understanding of data concepts and familiarity with data platforms.

Responsibilities

• Collaborate with internal teams and stakeholders to implement technology-enabled solutions.
• Translate business problems into technical requirements.
• Lead modules and workstreams in transformation programs.

Skills

Problem-solving skills

Communication skills

Leadership capability

Client-first mentality

Data concepts (SQL, RDBMS)

Understanding of clinical trial processes

Exposure to Python

Risk Management knowledge

Education

Bachelor's or Master's degree in Business Analytics, Computer Science, Information Systems, Engineering

Job description

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you’ll work side‑by‑side with a powerful collective of thinkers and experts shaping life‑changing solutions for patients, caregivers and consumers worldwide. ZSers drive impact by bringing a client‑first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life‑changing impact to ZS.

What you’ll do:

• Collaborate with ZS internal teams and client stakeholders to design and implement technology‑enabled RBQM and clinical quality platforms that address critical R&D and clinical trial business challenges
• Translate complex business problems in clinical trial oversight, patient safety, and risk management into clear technical and solution design requirements
• Lead modules and workstreams within large‑scale transformation programs, contributing to end‑to‑end solution delivery (strategy through implementation)
• Partner with technical architects to validate solution design, platform architecture, and implementation approaches for RBQM and clinical operations ecosystems
• Apply structured delivery methodologies and best practices to ensure high‑quality execution and strong client experience
• Support program leadership with project planning, resource coordination, staffing, and risk/issue management
• Guide design of operating models, organizational structures, and capability frameworks to enable sustainable adoption of RBQM platforms within client organizations
• Manage and mentor diverse project teams, providing coaching and guidance to junior team members
• Lead planning and execution of deliverables such as solution vision, business case development, user requirements, system design inputs, testing strategy, deployment planning, and operations strategy
• Drive cross‑functional collaboration across clinical, quality, and technology stakeholders to ensure successful platform adoption and scalability

What you’ll bring

• Bachelor’s or Master’s degree in Business Analytics, Computer Science, Information Systems, Engineering, or related field
• 3+ years of relevant experience delivering technology‑enabled solutions, platforms, or transformation programs, ideally in life sciences or healthcare
• Experience working with or exposure to Risk‑Based Quality Management, clinical operations, or quality systems in pharmaceutical/biotech environments
• Strong understanding of data concepts (SQL, RDBMS, data warehousing, reporting systems) and familiarity with cloud or modern data platforms
• Exposure to Python or similar programming languages, with ability to understand technical implementation and data flows
• Understanding of clinical trial processes, risk management, and quality oversight frameworks (e.g., Quality Risk Management, FDA/ICH expectations)
• Strong problem‑solving skills with ability to structure complex business and technical challenges into clear solution frameworks
• Ability to simplify and communicate complex concepts to both technical and non‑technical stakeholders
• Strong leadership capability with experience managing workstreams, timelines, and junior team members
• Excellent communication skills (written and verbal), with comfort working in client‑facing environments
• Experience working in global, matrixed, and virtual team environments with multiple concurrent projects
• Strong client‑first mindset, high ownership, and ability to operate in fast‑paced delivery environments
• Fluency in English
• Client‑first mentality
• Intense work ethic
• Collaborative spirit and problem‑solving approach

How you’ll grow:

• Cross‑functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s‑curves, individual contribution and role expansions

Perks & Benefits:

At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well‑being, financial future, time away, and professional development. With robust skills‑building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you’ll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in United States, visit ZS US office locations | Where we work | ZS.

Hybrid working model:

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on‑site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face‑to‑face connections.

Travel:

Travel is a requirement for client‑facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client‑facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.

Considering applying?

At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems—the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences.

Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.

ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.

Find Out More At: www.zs.com