Patient Support Coordinator (Healthcare) | Remote After Training

TEKsystems; Morrisville (NC); Hybrid; USD 63,039,000 - 68,770,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k)

Life Insurance

Disability insurance

HSA

Time Off

Job summary

TEKsystems is seeking a Care Coordinator for a 3-month contract in Morrisville, NC, with hybrid-remote work. The role focuses on guiding patients through the medication access process, coordinating with insurers and providers, and facilitating prior authorizations and appeals.

Training starts onsite, then transitions to remote work. Ideal candidates have HUB/Patient Services experience, strong insurance knowledge, and solid call center or healthcare customer service background, coupled with

Qualifications

• Care coordination or HUB/Patient Services experience.
• Strong knowledge of insurance, reimbursement, prior authorizations, and appeals.
• Healthcare call center or patient service experience.
• Excellent communication and problem-solving abilities.

Responsibilities

• Support patients through the medication access process.
• Coordinate with insurance plans, providers, and specialty pharmacies.
• Assist with benefit verification, prior authorizations, and appeals.
• Handle inbound and outbound calls.
• Document patient interactions and maintain case records.
• Advocate for patients to overcome access-to-care barriers.

Skills

Care coordination experience

Insurance knowledge

Healthcare call center

Communication skills

Documentation skills

Computer literacy

Job description

Care Coordinator (Healthcare) | Hybrid Remote

Pay: $22.00-$24.00/hr

Start Date: November 2, 2026

Contract Length: 3 Months

Work Setup: Onsite during training, remote after training

Shift: 8:00 AM-5:00 PM or 9:00 AM-6:00 PM

Are you passionate about helping patients navigate their healthcare journey? We're seeking a Care Coordinator to serve as a key point of contact for patients, providers, insurance plans, and specialty pharmacies. In this role, you'll help coordinate benefits, prior authorizations, medication access, appointments, and financial assistance programs to ensure patients receive the support they need.

What You'll Do

• Support patients throughout the medication access process
• Coordinate with insurance plans, providers, and specialty pharmacies
• Assist with benefit verification, prior authorizations, and appeals
• Handle inbound and outbound calls
• Document patient interactions and maintain accurate case records
• Advocate for patients and help overcome access-to-care barriers

What We're Looking For

• HUB, Patient Services, or Care Coordination experience
• Strong knowledge of insurance, reimbursement, prior authorizations, and appeals
• Healthcare call center or customer service experience
• Excellent communication and problem-solving skills
• Experience navigating multiple systems and documenting case activity
• Reliable internet and strong computer skills

Why Join Valeris?

• Hybrid-to-remote opportunity
• Meaningful work supporting patient access to treatment
• Collaborative, growth-oriented team culture
• Fast-paced environment with career development opportunities

Job Type & Location

This is a Contract position based out of Morrisville, NC.

Pay and Benefits

The pay range for this position is $22.00 - $24.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Morrisville,NC.

Application Deadline

This position is anticipated to close on Oct 2, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.