Patient Care Coordinator

TOTAL VISION LLC; Riverside (CA); On-site; USD 34,000 - 42,000; Full time

Job summary

Total Vision LLC is seeking a front desk receptionist at TV Riverside in Riverside, CA. The role involves greeting patients, handling check-ins, scheduling, and basic clerical duties within a busy optometry practice.

The ideal candidate has a high school diploma, bilingual English/Spanish, and comfort with EHR systems. Prior ophthalmic or medical experience is a plus but not required; strong communication and multitasking skills are essential.

Qualifications

• Flexible in addressing various patient needs and preferences.
• Ability to build positive patient relationships to improve retention.
• Strong oral and written communication, with ability to manage priorities in a fast-paced setting.
• Able to multi-task, set priorities, and meet deadlines for patient commitments.
• Proficient with automated equipment and standard optometry systems.

Responsibilities

• Greet patients warmly and complete check-in procedures.
• Handle administrative duties: phones, scheduling, messages, and faxes.
• Verify insurance eligibility and audit/edit claims as needed.
• Enter and scan documents into the EHR system.
• Confirm and reschedule appointments and manage recalls.

Skills

Flexibility

Patient rapport

Communication skills

Multi-tasking

EHR proficiency

Education

High school diploma / GED

Tools

EHR systems

Job description

Job DetailsJob Location: TV Riverside - Riverside, CA 92506Position Type: Full Time- HourlyEducation Level: High SchoolSalary Range: $16.50 - $20.00 Hourly

Major Duties and Responsibilities:

• Warmly greet incoming patients upon entering the practice and complete the check-in process.
• Administrative duties including answering telephones, scheduling patient appointments per doctor preferences and transcribing messages for return calls and faxes.
• Obtain and verify insurance eligibility for all applicable patients. Responsible for auditing and editing insurance claims as needed.
• Scanning and entering routing slips and other documents into EHR
• Confirm all appointments for the following day and reschedule no show appointments. Also utilize practice’s recall system.
• Pull and prepare charts for all patients scheduled for the following day.
• Processing sales of contact lens through phone calls or doctor transitions.
• Responsible for keeping the front desk organized at all times.
• Opening and closing procedures determined by practice.

Required Skills/Knowledge:

• Demonstrated flexibility in addressing a broad spectrum of patient requirements and preferences.
• Demonstrated ability to cultivate positive patient rapport and build relationships while increase patient-retention.
• Strong communication skills (oral and written) with the proven ability to manage priorities in a fast paced environment.
• Ability to multi-task, set priorities and ensure that patient commitments/deadlines are met.
• Proficiency in utilization of automated equipment and systems standard to the optometry industry.

Qualifications:

• High school diploma, GED or equivalent.
• Experience in the Ophthalmic/Optometric/medical industry is a plus but is not required.
• Bilingual in English/Spanish

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be physically able to sit for long periods of time, read a computer screen for long periods of time, reach, and lift up to 20 lbs. Hand dexterity, and eye and hand coordination critical. Employee is subject to inside environmental conditions.

Employee’s schedule could include after hour projects, as needed. Travel, as needed between practices.

This description is not intended to include all job duties. Team members may be requested to do other job-related tasks other than those listed here.

Total Vision is an Equal Opportunity Employer and does not discriminate on the basis of age, color, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, or any other characteristic protected by applicable state or federal civil rights laws.