Patient Care Coordinator

TOTAL VISION LLC; Irvine (CA); On-site; USD 23,000 - 28,000; Part time

Job summary

Total Vision LLC in Irvine, CA is seeking a Part Time - Hourly Front Desk Specialist for a busy optometry practice. You will warmly greet patients, handle the check-in process, and support daily administrative tasks.

Responsibilities include answering calls, scheduling appointments, verifying insurance eligibility, and entering data into EHR. A high school diploma is required; ophthalmic experience is a plus. The position offers hourly pay in the $16.50–$20.00 range.

Qualifications

• Demonstrated flexibility in addressing a broad spectrum of patient requirements and preferences.
• Demonstrated ability to cultivate positive patient rapport and build relationships while increasing patient-retention.
• Strong communication skills (oral and written) with the proven ability to manage priorities in a fast paced environment.

Responsibilities

• Greet incoming patients and complete check-in.
• Answer phones and schedule appointments per doctor preferences; transcribe messages and faxes.
• Verify insurance eligibility and audit/edit claims as needed.
• Enter routing slips and documents into EHR; manage front desk organization.

Skills

Customer service

Communication

Multi-tasking

Front desk operations

Education

High school diploma

Tools

EHR systems

Job description

Job Details

Job Location: GV Irvine - Irvine, CA 92618

Position Type: Part Time - Hourly

Education Level: High School

Salary Range: $16.50 - $20.00 Hourly

Major Duties and Responsibilities

• Warmly greet incoming patients upon entering the practice and complete the check-in process.
• Administrative duties including answering telephones, scheduling patient appointments per doctor preferences and transcribing messages for return calls and faxes.
• Obtain and verify insurance eligibility for all applicable patients. Responsible for auditing and editing insurance claims as needed.
• Scanning and entering routing slips and other documents into EHR
• Confirm all appointments for the following day and reschedule no show appointments. Also utilize practice’s recall system.
• Pull and prepare charts for all patients scheduled for the following day.
• Processing sales of contact lens through phone calls or doctor transitions.
• Responsible for keeping the front desk organized at all times.
• Opening and closing procedures determined by practice.

Required Skills/Knowledge

• Demonstrated flexibility in addressing a broad spectrum of patient requirements and preferences.
• Demonstrated ability to cultivate positive patient rapport and build relationships while increase patient-retention.
• Strong communication skills (oral and written) with the proven ability to manage priorities in a fast paced environment.
• Ability to multi-task, set priorities and ensure that patient commitments/deadlines are met.
• Proficiency in utilization of automated equipment and systems standard to the optometry industry.

Qualifications

• High school diploma, GED or equivalent.
• Experience in the Ophthalmic/Optometric/medical industry is a plus but is not required.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be physically able to sit for long periods of time, read a computer screen for long periods of time, reach, and lift up to 20 lbs. Hand dexterity, and eye and hand coordination critical. Employee is subject to inside environmental conditions.

Employee’s schedule could include after hour projects, as needed. Travel, as needed between practices.

This description is not intended to include all job duties. Team members may be requested to do other job-related tasks other than those listed here.

Total Vision is an Equal Opportunity Employer and does not discriminate on the basis of age, color, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, or any other characteristic protected by applicable state or federal civil rights laws.