Patient Support Consultant

Equiliem; North Carolina; On-site; USD 45,000 - 65,000; Full time

Job summary

A leading healthcare company is seeking a dedicated Patient Support Consultant for a remote contract position. The role focuses on supporting patients and healthcare providers by managing benefit verifications, claim submissions, and ensuring confidentiality. Ideal candidates should have substantial experience in healthcare reimbursement and insurance processes, along with strong communication skills.

Qualifications

• 5+ years of experience in healthcare reimbursement, medical billing, or pharmacy coordination.
• Familiarity with insurance processes including Medicare, Medicaid, and commercial payers.
• Strong written and verbal communication skills.

Responsibilities

• Provide support services related to benefits, prior authorizations, and claim resolution.
• Conduct benefit verification and follow-up with patients and providers.
• Maintain accurate documentation and ensure all patient information remains confidential.

Skills

Healthcare reimbursement

Medical billing

Pharmacy coordination

Communication

Attention to detail

Education

High school diploma or GED

Associate or bachelor's degree preferred

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Job Title: Patient Support Consultant - Remote (Contract)

Position Overview:

We are seeking a dedicated and experienced Patient Support Consultant for a fully remote, contract role. This individual will support patients and healthcare providers by managing benefit verifications, prior authorizations, claim submissions, and other reimbursement-related activities. The role involves frequent phone interaction handling inbound calls.

Key Responsibilities:

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  Provide support services related to benefits, prior authorizations, copay assistance, and claim resolution

  
  


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  Conduct benefit verification and follow-up with patients and providers

  
  


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  Respond to general inquiries from patients, caregivers, and healthcare professionals

  
  


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  Track and submit claims and appeals, and assist with billing or pharmacy coordination

  
  


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  Identify and communicate trends in claim denials or reimbursement issues

  
  


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  Collaborate with internal team members and escalate issues as needed

  
  


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  Maintain accurate documentation and ensure all patient information remains confidential

  
  

Qualifications:

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  High school diploma or GED required; associate or bachelor's degree preferred

  
  


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  5+ years of experience in healthcare reimbursement, medical billing, pharmacy coordination, or a related field (education may be substituted for some experience)

  
  


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  Familiarity with insurance processes, including Medicare, Medicaid, and commercial payers

  
  


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  Proficiency in Microsoft Excel, Word, and Outlook

  
  


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  Strong written and verbal communication skills

  
  


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  Excellent attention to detail, organizational skills, and customer service mindset

  
  


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  Ability to work independently and manage multiple priorities in a remote environment
  
  #ZR