Lead Patient Support

Presbyterian Healthcare Services; Albuquerque, Manheim (NM, PA); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking healthcare organization as a Lead Patient Support, where you'll play a crucial role in ensuring exceptional patient experiences. This position involves mentoring clerical teams, addressing patient concerns, and maintaining efficient operations within the clinic. You'll be the first line of support for patients, utilizing your strong communication skills to enhance their experience. With a commitment to diversity and community health, this organization offers a comprehensive benefits package and opportunities for professional growth. If you're passionate about making a difference in healthcare, this is the perfect opportunity for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Retirement Plan

Wellness Program

Gym Membership

Qualifications

• High school diploma plus 2-3 years of healthcare experience required.
• Strong communication and customer service skills are essential.

Responsibilities

• Provide exceptional patient experience using CARES and AIDET tools.
• Resolve patient complaints and maintain lobby cleanliness.

Skills

Customer Service

Communication Skills

Problem Solving

Healthcare Knowledge

Training Skills

Education

High School Diploma

Tools

Epic EMR/EHR

Job description

Overview

Now hiring a Lead Patient Support!

Presbyterian healthcare is hiring a Lead Patient Support to maintain proficiency in all clerical operations roles to govern accuracy in registration, scheduling, and check-out prescribed workflows. Acts as mentor and trainer for front-line clerical teams. First responder to investigate patient concerns and maintain customer-focused communication. Schedules and drives daily workflow for proficient operational support of the clinic. Is often the Epic Super User for clerical staff in the site. Participates in Quality Improvement Processes which includes EPE audits. Remain proficient and up to date on role responsibilities. Lead meetings. Other duties as assigned.

How you belong matters here.

We value our employees' differences and find strength in the diversity of our team and community.

At Presbyterian, it's not just what we do that matters. It's how we do it - and it starts with our incredible team. From Information Technology to Food Services and beyond, our non-clinical employees make a meaningful impact on the healthcare provided to our patients and members.

Why Join Us

• Full Time - Exempt: No
• Job is based PMG - Cedar Multispecialty
• Work hours: Days
• Benefits: We offer a wide range of benefits including medical, wellness program, vision, dental, paid time off, retirement and more for FT employees.
• Benefits: PRN/PT (working less than a .45 FTE) employee benefits available for this position such as medical, gym memberships and an employee wellness program.
• Remote: Open to remote applicants in the United States, except for the following states: Wyoming, North Dakota, and Ohio.

Preferred Qualifications:

High School Diploma + 2-3 years of experience.

Qualifications

• High school or equivalent.
• Two to three years of healthcare experience in ambulatory or hospital setting with significant provider interaction.
• Familiarity with ICD10, CPT and Medical Terminology.
• Two to three years of customer service application in any setting.
• EMR/EHR experience preferred.
• Must pass EPIC competency for Registration at completion of Epic Clerical Training class.
• Requires general knowledge of the customer encounter process which may include scheduling, registration, contract requirements, financial guidelines, coordination of services and billing process in terms of what and how work is to be done as well as why it is done.
• Has demonstrated ability to train staff, understanding different training methods and is able to adjust training method to suit the learner.
• Strong communication skill set verbal and written.

Responsibilities

• Achieve exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools.
• Adjust to the personality of the consumer while maintaining healthcare compliance guidelines and patient safety.
• Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times.
• First line resolution to assist consumers with concerns.
• Monitor and maintain the lobby waiting areas for cleanliness and to offer comfort cart rounding to the patients and families. Keep patients informed of delays.

Benefits

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness: Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinars, preventive screening and more.

Why work at Presbyterian? As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services: Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke-free campuses.

Maximum Offer for this position is up to

USD $25.20/Hr.

Compensation Disclaimer

The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.