Patient Support Associate

EVERSANA; Chesterfield (MO); On-site; USD 40,000 - 60,000; Full time

Job summary

EVERSANA is seeking a Clinical Trial Assistant (CTA) to support clinical trials through organized documentation, trial site coordination, and dispensing duties. The CTA will ensure adherence to good clinical practices, SOPs, and regulatory requirements, while assisting in data collection and site communications.

The role involves maintaining trial records, coordinating orders of study meds and devices, and contributing to protocol development and audits. Some travel may be required.

Qualifications

• High School Diploma/ GED required.
• Experience in healthcare or life sciences; clinical trial experience preferred.
• Meticulous attention to detail and willingness to perform routine administrative tasks.
• Ability to work in a team environment.
• Excellent written and verbal communication skills required.
• Strong skills in MS Office programs (Excel, Word, PowerPoint).
• Current State of Missouri Pharmacy Technician Registration required.

Responsibilities

• Monitor study activities to ensure protocol and regulatory compliance.
• Maintain records of study activity including case report forms and dispensing records.
• Order drugs or devices necessary for study completion.
• Review literature and participate in continuing education activities.
• Prepare for quality assurance audits conducted by sponsors or agencies.
• Organize space for study equipment and supplies.
• Participate in development of study protocols and data collection procedures.
• Maintain contact with sponsors to coordinate site visits.

Skills

Attention to detail

Communication

Teamwork

MS Office proficient

Education

High School Diploma/GED

Tools

Excel

Word

PowerPoint

Job description

THE POSITION:

The Clinical Trial Assistant (CTA) supports clinical trials by maintaining organized files, performing pharmacy technician duties, communicating routinely with trial sites, coordinators, and patients while demonstrating good clinical practices and following standard operating procedures. Clinical trials are designed to test new medications and medical devices for safety and efficacy. Trials are highly regulated and thoroughly monitored, which results in a significant record-keeping and a compliance burden.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:

• Monitor study activities to ensure compliance with protocols and all relevant local, federal, and state regulatory and institutional polices.
• Maintain required records of study activity including case report forms, drug dispensation records, and regulatory forms.
• Order drugs or devices necessary for study completion.
• Maintain current knowledge of clinical studies affairs and issues by reviewing scientific literature, participating in continuing education activities, and attending conferences and seminars.
• Prepare for and participate in quality assurance audits conducted by study sponsors, federal agencies, or specially designated review groups.
• Organize space for study equipment and supplies.
• Participate in the development of study protocols including guidelines for administration or data collection procedures.
• Maintain contact with sponsors to schedule and coordinate site visits or to answer questions about issues such as incomplete data
• Identify protocol problems, inform investigators of problems, and assist in problem resolution efforts such as protocol revisions.
• Dispense medical devices or drugs, and calculate dosages and provide instructions as necessary.
• All other duties assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

EXPECT AT IONS OF THE JOB:

• To understand, organize and archive clinical trial documents, including study protocols, SOP’s, Resource Documents, dispensing and manufacturing records, email correspondence, training materials and other study documents.
• Maintain currents lists of correspondence.
• Administer clinical trials according to good clinical practices and standard operating procedures.
• Provide general logistical support for clinical trials by entering subject and study site orders and arranging and confirming deliveries of study medications and supplies.
• Some travel may be required.

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.

An individual in this position must be able to successfully perform the expectations listed above.

Qualifications:

Qualifications

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• High School Diploma/ GED
• Prior work experience in healthcare or life sciences; clinical trial experience preferred
• Meticulous attention to detail and a demonstrated willingness to complete routine administrative tasks
• Ability to work in a team environment
• Excellent written and verbal communication skills required
• Strong skills in MS Office programs i.e. EXCEL, WORD and PowerPoint
• Current State of Missouri Pharmacy Technician Registration required

PREFERRED QUALIFICATIONS:

• Strong organizational and interpersonal skills

PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT:

The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

Office:

While performing the essential functions of this job the employee is frequently required to reach, grasp, stand and/or sit for long periods of time (up to 90% of the shift), walk, talk and hear; occasionally required to lift and/or move up to 25 pounds. The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands.

Additional Information

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and empower others to act now.

Grow Talent I own my development and invest in the development of others.

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful and timely dialogue.

Embrace Diversity I create an environment of awareness and respect.

Always Innovate I am bold and creative in everything I do.

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). This role is eligible for hire in select U.S. locations based on business and operational considerations. For a full list of locations, visit eversana.com/careers. More information about EVERSANA’s benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at [e-mail].