Patient Support Assistant - Emergency Medicine

Endeavor Health; Evanston (IL); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Career Pathways to Promote Growth

Medical, Dental, Vision options

Tuition Reimbursement

Free Parking

Wellness Program Savings Plan

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off and Holidays

Community Involvement Opportunities

Job summary

Endeavor Health in Evanston, IL is seeking a Patient Support Assistant to join our administrative team. You will manage registration and billing workflows, review demographics, verify insurance, and ensure accurate patient accounts while coordinating with front-end staff.

This full-time role involves phone inquiries, issuing follow-up communications, supporting physicians and medical education programs, and helping maintain compliance across ED operations.

Qualifications

• High school diploma or equivalent is required.
• One year of work experience in a medical office preferred.
• On-the-job training provided for those without experience.

Responsibilities

• Manage registration work queue and verify patient demographics and insurance.
• Handle self-pay work queue and update coverage for billing.
• Coordinate with ED Coding Specialists and front-end registration leads.
• Answer phones and relay messages; support physician practice administration.
• Track annual mandatories/compliances for ED physicians.

Skills

Registration management

Insurance verification

Billing support

Communication

Education

High school diploma or equivalent

Job description

Hourly Pay Range:

$18.76 - $27.20 - The hourly pay rate offered is determined by a candidate’s expertise and years of experience, among other factors.

Position Highlights:

• Position: Patient Support Assistant
• Location: Evanston, IL
• Full Time: 40 hours per week
• Hours: Monday-Friday: 8:00 am- 5:00 pm
• Travel: No

What you will do:

• Manage the registration work queue. Review patient demographics and insurance information. (Check for accuracy). Update registration information as needed to process charges appropriately. Check any errors in patient accounts (i.e. wrong billing address, accurate insurance coverage noted). Making sure there is a guarantor for each patient account. Review insurance accuracy in terms of self-pay and coverage.
• Manage the self-pay work queue. Identify that patients’ self-pay designations are correct. Track down patient’s correct insurance coverage if not self-pay. Update coverage for bill processing. Work closely with ED Coding Specialists.
• Participate in continued ongoing discussions with front end registration leads at all 4 EDs in order to limit front end difficulties that delay processing of bills.
• Query patient’s updated enrollment in Medicare/Medicaid or BC/BS websites and then send out bills after corrections. (NEBO verification)
• Limited patient contact.
• Provide administrative support for the EM physician practice.
• Answering Phones. Will often be the first point of contact for physicians, patients, solicitors, etc. and answer questions about the division and direct them to appropriate areas. Take messages and relay to designated recipients accordingly. Transcribe and send out letters to patients regarding lab results that need follow-up, medication change, etc.
• Working in collaboration with the rest of our office on tasks or projects for the department. Providing support to our Div Head, Physician leads, physicians, staff, and medical education programs such as residents, medical students and PA students and fellows.
• Physician Support - Tracking annual mandatories/compliances for ED Physicians.

What you will need:

• Education: High school diploma or equivalent work experience is required.
• Certification: N/A
• Experience: One year of work experience required, previous experience working in a medical office (or related field) is preferred. On the job training is provided for those who do not have previous training or experience.

Benefits offered by Endeavor Health include:

• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website www.endeavorhealth.org to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”.

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging - each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.