Emergency Medicine Department Scheduler and Support Assistant - Medical Group

1100 Endeavor Health Clinical Operations; Evanston (IL); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Career Pathways to PromoteProfessional

Medical, Dental, and Vision options

Tuition Reimbursement

Free Parking

Wellness Program

Savings Plan

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off

Community Involvement Opportunities

Job summary

Endeavor Health in Evanston is seeking an Emergency Medicine Department Scheduler and Support Assistant. The role supports the EM physician practice, manages clinical schedules, and serves as a primary contact for physicians, patients, and staff.

You will handle letters, oversee compliance, and assist with department projects to ensure smooth administrative operations within the division.

Qualifications

• High school diploma or equivalent work experience required.
• Minimum of 1 year of relevant work experience; medical office experience preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Responsibilities

• Answer phones, serving as the first point of contact for physicians, patients, and others.
• Transcribe and send certified letters to patients regarding lab results, medication changes, and follow-up instructions.
• Create and maintain clinical schedules for 60+ ED physicians, in online scheduler-EZCall.
• Track annual mandatory and compliance requirements for ED physicians, including CME, Trauma CME, and other modules.
• Automate and maintain personnel files.
• Coordinate with the Legal Department on risk management matters.
• Provide support to RN/APP staff.

Skills

Customer service

Multitasking

Education

High school diploma

Tools

Microsoft Office

Job description

Hourly Pay Range

$20.29 - $29.42 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights

Position: Emergency Medicine Department Scheduler and Support Assistant. Location: Evanston Hospital. Full Time/Part Time: Full Time (40 hours per week). Hours: Monday-Friday, 8:00AM-4:30PM.

Job Summary

The Department Scheduler and Support Assistant is responsible for managing clinical schedules, providing administrative support to the Emergency Medicine (EM) physician practice, and assisting with various department projects. This role serves as a vital point of contact for physicians, patients, and staff while ensuring the smooth operation of administrative tasks within the division.

What you will do

• Answer phones, serving as the first point of contact for physicians, patients, and others.


• Transcribe and send certified letters to patients regarding lab results, medication changes, and follow-up instructions.


• Create and maintain clinical schedules for 60+ ED physicians, in online scheduler-EZCall.


• Track annual mandatory and compliance requirements for ED physicians, including: Pediatric CME Trauma CME Flu Program Risk Management Annual Learning Module OB Hemorrhage & Hypertension OPPE SRE Communication Course Fit Testing Stroke Training Follow up on CME/certification requirements and staff CME reimbursements.


• Automate and maintain personnel files.


• Administrative support, such as compiling miscellaneous ED reports as assigned, coordinating meetings, ordering office supplies, managing mail and fax correspondences, preparing and submitting bi-weeky overtime hours, tracking physician vacation hours, tracking staff reimbursements and office maintenance tickets.


• Coordinate with the Legal Department on risk management matters.


• Work closely with the Division Head, Physician Leads, physicians, staff, and medical education programs (residents, medical students, PA students, and fellows).


• Provide support to RN/APP staff.

What you will need

Education: High school diploma or equivalent work experience required.

Certification: N/A

Experience: Minimum of 1 year of relevant work experience required; medical office experience preferred.

Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Benefits

• Career Pathways to Promote Professional Growth and Development


• Various Medical, Dental, and Vision options


• Tuition Reimbursement


• Free Parking at designated locations


• Wellness Program


• Savings Plan


• Health Savings Account Options


• Retirement Options with Company Match


• Paid Time Off


• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org. When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential. Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”. Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information. At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging—each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.