Patient Support and Services Manager - Data Analytics Specialist

Bausch & Lomb GmbH; Bridgewater Township (NJ); Hybrid; USD 80,000 - 120,000; Full time

Job summary

An established industry player is on the lookout for a skilled Patient Support and Services Manager with a strong analytical background in data analytics within the healthcare sector. This pivotal role involves leading the data analytics function to optimize patient support initiatives, ensuring patients receive exceptional care throughout their treatment journey. The ideal candidate will utilize advanced data analytics tools to derive insights that drive program improvements and enhance patient experiences. Join a forward-thinking organization that values innovation and quality in eye health, while enjoying a hybrid work schedule that balances office presence with remote flexibility.

Qualifications

• 5+ years in patient support services within healthcare or pharma.
• Strong proficiency in data analytics tools and data management.

Responsibilities

• Lead data analysis of patient support programs to ensure alignment with company goals.
• Collaborate with cross-functional teams to enhance patient services.

Skills

Data Analysis

Problem-Solving

Communication Skills

Interpersonal Skills

Critical Thinking

Education

Bachelor’s degree in Life Sciences

Master’s degree

Tools

Excel

Snowflake

Power BI

SQL

CRM systems

Job description

Select how often (in days) to receive an alert:

Patient Support and Services Manager - Data Analytics Specialist

Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world—from the moment of birth through every phase of life. Our mission is simple, yet powerful: helping you see better, to live better.

Our comprehensive portfolio of over 400 products is fully integrated and built to serve our customers across the full spectrum of their eye health needs throughout their lives. Our iconic brand is built on the deep trust and loyalty of our customers established over our 170-year history. We have a significant global research, development, manufacturing and commercial footprint of approximately 13,000 employees and a presence in approximately 100 countries, extending our reach to billions of potential customers across the globe. We have long been associated with many of the most significant advances in eye health, and we believe we are well positioned to continue leading the advancement of eye health in the future.

Job Summary:
We are seeking a highly skilled and analytical Patient Support and Services Manager to lead the data analytics function of our patient support programs. This role is responsible for overseeing the optimization of design and implementation of patient support initiatives utilizing data insights to drive improvements and ensure that patients receive the best possible support throughout their treatment journey. The ideal candidate will possess a strong background in data analysis within the healthcare or pharmaceutical sectors, with a focus on patient services.

Key Responsibilities:

Program Management & Oversight:

• Lead and manage data analysis of the patient support and services programs, ensuring they align with the company’s mission and objectives.
• Coordinate and collaborate with cross-functional teams (e.g., Marketing, Sales, Finance, Compliance) to ensure the delivery of efficient patient services.
• Develop and maintain strong relationships with external vendors, patient advocacy groups, and healthcare providers to enhance patient support programs.

Data Analytics & Reporting:

• Leverage data analytics tools and techniques to analyze patient support program data, identifying trends, insights, and areas for improvement.
• Use data-driven insights to track program effectiveness, including patient satisfaction, program enrollment, adherence rates, and overall program outcomes.
• Prepare regular reports and dashboards that highlight key metrics and performance indicators for internal stakeholders.
• Recommend and implement data-backed improvements to existing patient support programs to enhance patient experience and program outcomes.
• Ensure that patient support initiatives are scalable and adaptable to the evolving needs of patients, healthcare providers, and regulatory environments.

Compliance & Best Practices:

• Ensure that all patient support programs are compliant with applicable healthcare regulations, industry standards, and internal policies.
• Stay up-to-date on emerging trends, regulations, and best practices in patient support and data analytics to maintain the highest quality of service.

Qualifications:

• Bachelor’s degree in Life Sciences, Healthcare, Business Administration, Data Science, or a related field; Master’s degree preferred.
• Minimum of 5 years of experience in patient support services within the pharmaceutical or healthcare industry, with at least 2 years of experience in data analytics.
• Experience working with pharmaceutical healthcare data (IQVIA, specialty pharmacy, online retail pharmacies)
• Strong proficiency in data analytics tools (e.g., Excel, Snowflake, Power BI, SQL) and data management systems.
• Experience with patient support program design, management, and optimization.
• In-depth knowledge of healthcare regulations (HIPAA, FDA, etc.) and industry standards related to patient support services.
• Strong problem-solving and critical-thinking skills, with the ability to translate data insights into actionable business strategies.
• Excellent communication and interpersonal skills, with the ability to collaborate with internal and external stakeholders.
• Experience with CRM systems, reporting tools, and patient management platforms is a plus.

Preferred Skills:

• Knowledge of advanced data modeling techniques, machine learning, or predictive analytics.
• Experience in managing large-scale, multi-faceted patient support programs.
• Familiarity with regulatory requirements specific to pharmaceutical patient support programs, such as reimbursement support and product access.

Note: This role is eligible for our hybrid work schedule allowing for up to 2 days/week of telecommuting from home and 3 days/week in our Bridgewater, NJ corporate office.