Patient Support Admin Specialist - Front Desk & Scheduling

Spectrum Health & Human Services; City of Rochester (NY); On-site; USD 23,419 - 26,174; Full time

Job summary

Spectrum Health & Human Services in Rochester, NY is seeking an administrative assistant to support clinicians and managers, provide exceptional customer service, and help maintain client records across intake, scheduling, and insurance tasks.

The role requires a high school diploma, at least one year of related experience, and a valid driver's license. Proficiency in Microsoft Office and an electronic health record system is essential; occasional site travel may be needed.

Qualifications

• High School Diploma or equivalent.
• One year of related work experience preferred.
• Proficiency in Microsoft Office and EHR systems.
• Excellent communication and customer service skills.

Responsibilities

• Greet and check clients in for appointments.
• Process intakes, scheduling, and document uploads to client records.
• Verify insurance with third-party payers and Medicaid when applicable.
• Handle mail, faxes, and email requests in a timely manner.
• Provide administrative support to clinicians, providers and managers.

Skills

MS Office

Customer service

EHR proficiency

Communication

Time management

Education

High School Diploma or equivalent

Tools

Electronic Health Record (EHR) System

Job description

Spectrum Health & Human Services in Rochester, NY is seeking an administrative assistant to support clinicians and managers, provide exceptional customer service, and help maintain client records across intake, scheduling, and insurance tasks.

The role requires a high school diploma, at least one year of related experience, and a valid driver's license. Proficiency in Microsoft Office and an electronic health record system is essential; occasional site travel may be needed.