Patient Study Recruiter & Call Center Specialist

Ctifacts; Covington (KY); On-site; USD 32,000 - 52,000; Full time

Job summary

Ctifacts in Covington, KY is seeking a Patient Recruiter I to conduct telephone interviews, pre-screen and screen potential participants for clinical studies and set appointments. You will use our clinical research database to recruit, determine eligibility and respond to inquiries about studies, maintaining participant data with privacy in mind.

Candidate should be highly organized, detail oriented, and able to work in a fast-paced environment; prior call center experience is a plus but not

Qualifications

• High school diploma or equivalent required.
• Prior call center experience preferred but not required.
• Training provided for medical terminology.

Responsibilities

• Recruit, screen, and set appointments for clinical study participation.
• Interview potential participants using study questionnaires in the database.
• Maintain and update participant data and ensure privacy.
• Communicate scheduling and study support needs with staff.
• Identify and communicate project challenges or deficiencies.
• Meet or exceed productivity goals.

Skills

Excellent customer service

Self-motivated

Organizational skills

Detail-oriented

Fast-paced environment

Communication skills

Call center experience

Education

High school diploma or equivalent

Job description

Ctifacts in Covington, KY is seeking a Patient Recruiter I to conduct telephone interviews, pre-screen and screen potential participants for clinical studies and set appointments. You will use our clinical research database to recruit, determine eligibility and respond to inquiries about studies, maintaining participant data with privacy in mind.

Candidate should be highly organized, detail oriented, and able to work in a fast-paced environment; prior call center experience is a plus but not