Patient Services Training Lead — Lab & Compliance

QUEST DIAGNOSTICS INC; Oklahoma City (OK); On-site; USD 42,000 - 64,000; Full time

Job summary

Diagnostic Laboratory of Oklahoma (DLO) in Oklahoma City is seeking a Training Specialist to lead both technical and non-technical training within the Patient Services Department. You will cover Care360, QLS and other internal systems, plus specimen collection and handling protocols.

The role requires 3–5 years of phlebotomy and training experience, a high school diploma, and ability to travel for site visits.

Qualifications

• High School Diploma is required.
• 3–5 years phlebotomy experience.
• 3–5 years of training experience.
• Must have a valid driver's license and a clean driving record.
• Ability to read and write reports and communicate effectively.

Responsibilities

• Provide technical and non-technical training to new and existing employees in the Patient Services Department (Care360, QLS, and other lab systems).
• Develop, maintain and implement training materials; ensure consistency across the Region.
• Conduct site visits to verify SOP adherence, compliance and safety; improve underperforming sites.
• Train site leads, group leads and Supervisors across locations.
• Provide training for specialized procedures including Forensic urine collections (DOT and non-DOT) where applicable.

Skills

Teamwork

Communication

Problem solving

Documentation

Education

High School Diploma

Tools

Care360

QLS

Job description

Diagnostic Laboratory of Oklahoma (DLO) in Oklahoma City is seeking a Training Specialist to lead both technical and non-technical training within the Patient Services Department. You will cover Care360, QLS and other internal systems, plus specimen collection and handling protocols.

The role requires 3–5 years of phlebotomy and training experience, a high school diploma, and ability to travel for site visits.