Patient Services Representative

Shady Grove Fertility; Rockville (MD); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Tuition assistance and professional开发?

Job summary

US Fertility in Rockville, MD is seeking a Patient Service Representative to join the team. You will maintain patient accounts, schedule appointments, and help patients navigate benefits and billing, all while delivering exceptional customer service.

This full‑time role offers a stable schedule 7:00–4:00 or 8:00–5:00, occasional weekends, and a competitive hourly wage of $20–$23 with benefits; OB/GYN experience is a plus and opportunities for growth exist within a nationally respected network.

Qualifications

• Minimum 2 years of applicable work experience.
• Strong knowledge of insurance/benefits, medical terminology, and medical billing.
• Experience in an OB/GYN office is a plus.

Responsibilities

• Maintain patient accounts by recording and updating personal financial and insurance information.
• Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly.
• Schedule appointments.
• Address customer/patient issues and insure effective short-term and long-term resolution.
• Provide timely feedback to the practice regarding service failures or patient concerns.
• Consult with patients regarding their benefits, coverage and financial options.
• Greet patients and visitors to the office and provide high level of customer service.

Skills

Insurance knowledge

Medical terminology

Medical billing

Patient service

Communication skills

Detail oriented

Computer skills

OB/GYN experience

Job description

Build What Matters Most—Families, Futures, and Your Career

Enjoy meaningful work while contributing to an organization that changes lives every day. US Fertility, the nation’s leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine.

Our team members choose to build their career home at US Fertility because of thehope we inspire in our patients, thelives we help bring into the world, and theculture of excellence we foster across our organization. We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine.

Through our national network of premier fertility centers—includingShady Grove Fertility—we combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal reward—and we’re just getting started.

Opportunity Overview

We have an immediate opening for an Patient Service Representative to join our team atShady Gove Fertility inRockville, Maryland.

• Schedule: Monday though Friday, from 7:00 AM to 4:00 PM or 8:00 to 5:00 PM and every other Saturday and Sunday from 7:00 am to 4:00 PM (with one week day off); Two holidays per year are required
• Compensation: $20 to $23 per hour (commensurate with experience)

This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.

How You’ll Contribute

At US Fertility, collaboration is fundamental to how we work. There is undeniable strength in numbers—and support is always within reach. Whether collaborating with more than200 highly respected physicians nationwideor partnering with colleagues who are passionate about solving meaningful problems, you’ll be surrounded by a team committed to shared success.

In this role, the Patient Service Representativewill:

• Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information
• Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly
• Schedule appointments
• Address customer/patient issues and insure effective short-term and long-term resolution
• Provide timely feedback to the practice regarding service failures or patient concerns
• Consult with patients regarding their benefits, coverage and financial options
• Greet patients and visitors to the office and providing high level of customer service

What You’ll Bring

We’re looking for professionals who bring both technical skill and a deep sense of responsibility to the care experience—individuals who thrive in environments where excellence, empathy, and accountability matter.

Qualifications and Skills Include:

• Minimum 2 years of applicable work experience
• Extensive knowledge of insurance/benefits, medical terminology and medical billing
• Experience working in an OB/GYN office is a plus
• Strong communication skills, independent worker, detailed-oriented, computer savvy
• High level of customer service essential

More important than any single credential, however, is the right person. Team members who are most successful at US Fertility embrace our mission, live our values, and remain committed to continuous improvement—for themselves, their colleagues, and the patients we serve.

What We Offer US Fertility is proud to provide acompetitive, comprehensive benefits package designed to support our team members—professionally and personally—across all employment types.

Full-Time Employees (30+ hours/week)

• Medical, dental, and vision insurance
• 401(k) with company match
• Tuition assistance and professional development support
• Performance-based bonus opportunities
• Generous paid time off, paid holidays, and paid parental leave
• Life and disability benefits
• Fertility Discount Program
• Employee wellness and recognition programs

Part-Time Employees

• 401(k) with company match
• Performance-based bonus opportunities
• Employee wellness and recognition programs
• 401(k) with company match
• Employee wellness and recognition programs

Our Commitment to Inclusion and Opportunity

US Fertility and its network partners believe that adiverse workforce is essentialto fulfilling our mission of expanding patient access to the highest standards of fertility care. We are committed to equitable and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve.

Across our national footprint, US Fertility is a leader in offeringclinical, administrative, and operational career opportunitiesat locations throughout the United States. We are equally committed to developing individual strengths, promoting from within, and supporting long‑term career growth.

This is a moment of growth, innovation, and impact. Take the next step in your career with US Fertility—and help shape the future of fertility care.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.