Patient Services Technician (On-Call)

Pioneer Human Services; Spokane (WA); On-site; USD 24,000 - 29,000; Full time

Benefits offered by this job

Retirement plan

Public transportation discount

Employee recognition programs

EAP

Job summary

Pioneer Human Services in Spokane, WA is seeking an on-call Patient Services Technician to support outpatient treatment programs. You will handle data entry, UA collections, and help implement program policies while delivering high-quality services under supervision.

Ideal candidates have a high school diploma, two years of office experience, and proficiency with word processing, spreadsheets and databases.

Qualifications

• High school diploma or equivalent
• Two years’ acceptable office experience
• Word processing, spreadsheet and database experience necessary
• Must be flexible enough to respond to shifting priorities and to take direction from program administrative staff members

Responsibilities

• Enter program and collection data.
• Tracks census information, as directed.
• Completes all UA collections for facility per protocol.
• As needed, assist in the delivery of recovery-based skill building education to patients in either an individual or group setting.
• Clearly and accurately document all interactions with patients.
• Prepares forms and/or documents.
• Maintains and processes all program records.
• Attends and participates in staff meetings as directed.
• Meets with program staff, consultants, and attends other meetings as directed.
• Engage in clear, consistent, and professional communication with all patients, program staff, service providers and community members.
• Promote and model teamwork and collaboration with co-workers.
• Support other departments within the program, as needed.
• Responsible for answering multi-line phones; transferring calls to appropriate staff member; and taking accurate messages when appropriate.

Skills

Data entry

Office experience

Communication

Education

High school diploma or equivalent

Tools

Word processing

Spreadsheet

Database

Job description

Description

If you are looking for employment with a purpose where you can help improve the daily lives of the members of your community, then consider a career with Pioneer Human Services!

Description

If you are looking for employment with a purpose where you can help improve the daily lives of the members of your community, then consider a career with Pioneer Human Services!

We are currently looking for an on-call Patient Service Technician with a passion for human services. This is an exciting opportunity to be involved with an organization focused on a transformative path towards social change, creating pathways for rehabilitation, reintegration, and redemption.

Who we are – Our Mission

We empower justice-involved individuals to overcome adversity and reach their full potential.

For over 60 years, we have proudly serviced our clients with professionalism and empathy. We are a nationally recognized non-profit with 35+ locations across Washington state that provided a chance for change to over 9,500 individuals in 2024.

What We Offer

At Pioneer, our employees are important. That’s why we offer a Total Rewards package that includes compensation and benefits to support employees' health, security, and balance.

Compensation/Benefits

New hires for this position typically start between $17.30 and $21.28 hourly, depending on factors such as work location, experience, qualifications, skills, competencies, internal equity, and market conditions. While the full pay range is provided to support pay transparency, individual compensation will vary within the range based on these factors.

• Retirement plan: Pioneer contributes 3.5% of an employees' annual compensation into retirement plans. An additional 3.5% match is offered to those who contribute 6% on their own.
• Employee recognition programs: gift cards, additional time off, weekend getaways and more.
• Public transportation discount.
• Employee assistance program (EAP).

Join Pioneer and be part of a team that values and invests in you.

What you’ll do

Responsibilities

Under the administrative supervision of the Social Services Supervisor and in accordance with program policy, goals, and purposes, the Patient Services Technician is responsible for assisting the outpatient treatment program, primarily in data entry and all Urine Analysis collection. The Patient Services Technician is responsible for suggesting and recommending changes in program policy and procedure. The Patient Services Technician is responsible for providing high quality services under the least restrictive conditions feasible. Primary/essential duties and responsibilities are but not limited to:

• Enters program and collection data.
• Tracks census information, as directed.
• Completes all UA collections for facility per protocol.
• As needed, assist in the delivery of recovery-based skill building education to patients in either an individual or group setting.
• Clearly and accurately document all interactions with patients.
• Prepares forms and/or documents.
• Maintains and processes all program records.
• Attends and participates in staff meetings as directed.
• Meets with program staff, consultants, and attends other meetings as directed.
• Engage in clear, consistent, and professional communication with all patients, program staff, service providers and community members.
• Promote and model teamwork and collaboration with co-workers.
• Support other departments within the program, as needed.
• Responsible for answering multi-line phones; transferring calls to appropriate staff member; and taking accurate messages when appropriate.

What you’ll bring

• High school diploma or equivalent
• Two years’ acceptable office experience
• Word processing, spreadsheet and database experience necessary
• Must be flexible enough to respond to shifting priorities and to take direction from program administrative staff members

Preferably you’ll bring

• One-year acceptable experience in the human services field
• Course work, experience, or training in human development, chemical dependency, group dynamics, residential treatment or related disciplines
• Experience with Urine analysis collection and monitoring preferred

EEO

Pioneer human services is an equal opportunity employer of minorities/women/individuals with disabilities/protected veterans and does not unlawfully discriminate under federal, state, or local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status. EEOC is the Law/EEO Policy Statement

Pioneer Human Services is a Drug-Free Company

Pioneer Human Services is a drug free company. This position has been deemed safety sensitive under RCW 49.44.240(3) and is subject to both pre-employment drug testing and drug testing during employment, to include testing for marijuana.