Patient Services Team Member

Lalor Family Dental; Town of Vestal (NY); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health benefits

Vision benefits

Dental benefits

401(k)

Monthly bonus incentives

Great Place to Work for the last 7 yrs

Job summary

Lalor Family Dental is a growing multi-office practice in the Greater Binghamton Area seeking a full-time member for the Vestal office Patient Services Team. Responsibilities include scheduling appointments, answering patient inquiries, managing dental records, and explaining treatment and insurance details to patients.

We value career-focused individuals with a positive attitude, trainable for advancement, and a patient-centered approach to service in a busy dental environment.

Qualifications

• Experience in patient-facing roles in healthcare is preferred.
• Knowledge of dental terminology and insurance basics is a plus.
• Strong interpersonal and problem-solving skills are essential.

Responsibilities

• Schedule patient appointments and manage calendar availability.
• Answer patient inquiries and provide information on treatment options and insurance.
• Maintain accurate dental records and assist with front-desk processes.
• Support the Patient Services Team in delivering a patient-centered experience.

Skills

Customer service

Scheduling

Phone support

Communication

Job description

Lalor Family Dental is a growing, multi-office dental practice in the Greater Binghamton Area bringing over 60 years of experience in the dental field. We are looking for a full-time team member to join our rapidly growing Patient Services Team at our Vestal office.

Our Patient Services Team are responsible for scheduling appointments, answering patient inquires, managing dental records, and providing information about treatment and insurance. This is an ideal role for someone who enjoys assisting patients over the phone. We are looking for career focused individuals with positive attitudes and a patient-centered mindset. Willing to train the right person for a successful career and advancement.

To Be Successful

• Highly capable individual who is results-focused
• Self-motivated and demonstrates initiative
• Extremely hardworking and thrives in a demanding environment
• Believes in a patient-centered approach to customer service in the dental environment
• Demonstrates innovative approaches to problem-solving
• Takes responsibility
• Serves with integrity
• Positive attitude a must!
• Strong interpersonal, decision-making, and communication skills

About Our Company

• Family owned
• Opportunities for advancement
• Health, Vision, and Dental benefits
• 401(k)
• Monthly bonus incentives
• Certified a Great Place to Work for the last 7 years!

Hourly Rate: $16.50 - $20.00

Lalor Family Dental is an equal opportunity employer. No person is unlawfully excluded from consideration for employment because of race, religion, creed, color, sex, age, national origin, disability, sexual orientation, gender identity, transgender status, gender dysphoria, marital or family status, pregnancy, military status, veteran status, predisposing genetic characteristics or carrier status, arrest or conviction record, domestic violence victim status, or any other legally protected class or status. Furthermore, we will not tolerate any form of discrimination or harassment of our employees by co-workers, supervisors, customers, or vendors. This commitment extends to our policies on recruiting, advertising, hiring, placement, promotion, training, transfer, wages, benefits, termination and all other privileges, terms, and conditions of employment