Patient Services Team Lead

Laboratory Sciences of Arizona; Phoenix (AZ); On-site; USD 60,000 - 80,000; Full time

Job summary

Laboratory Sciences of Arizona in Peoria, AZ is seeking a team lead for our patient service center in the northwest valley. The role provides oversight to ensure excellent patient diagnostic care and acts as the primary liaison between staff and management.

You will supervise phlebotomy/test management, contribute to process quality improvements, and ensure compliance with regulatory standards. Prior leadership and phlebotomy experience are required; associates degree and national phlebotomy

Qualifications

• High school diploma or equivalent.
• Two years’ experience in clinical laboratory phlebotomy/test management area.
• Ability to perform complex problem solving and leadership.
• Effective oral and written communication; advanced computer skills.
• Excellent customer service; knowledge of regulatory, accrediting, and compliance requirements.

Responsibilities

• Act as initial resource and liaison between staff, other departments, and Patient Services management.
• Assist, resolve, and report to the area Supervisor.
• Perform technical or administrative work at an advanced level of competency.
• Engage in patient and process quality improvement while ensuring regulatory compliance.

Skills

Leadership

Communication

Problem solving

Customer service

Computer skills

Education

High school diploma or equivalent

Associates degree or equivalent experience

National phlebotomy certification

Job description

Primary City/State: Peoria, Arizona Department Name: PSC-Cielo Vista Work Shift: Day Job Category: Phlebotomy

We are in need of a team lead to provide oversight to ensure excellent patient diagnostic care for our patient service center in the northwest valley.

POSITION SUMMARY

Position is actively responsible for an assigned department, serving as initial resource and communication liaison between immediate staff, other departments and Patient Services management. Assists, resolves, and reports to and under the guidance of the area Supervisor. Performs all technical or administrative work at an advance level of competency and efficiency. Actively involved with patient and process quality improvement while remaining compliant with regulatory agencies.

MINIMUM QUALIFICATIONS

• Education consistent with a high school diploma or equivalent.
• Must possess a strong knowledge and understanding of the clinical laboratory in the areas of test management/phlebotomy, as normally demonstrated through two (2) years’ of experience within the clinical laboratory in phlebotomy/test management area.
• Ability to perform complex problem solving and leadership skills required.
• Communicates effectively in oral and written formats and delivery of information.
• Advanced computer skills.
• Excellent Customer Service skills.
• Working knowledge of regulatory, accrediting, and compliance requirements.
• Good leadership, communication, and interpersonal skills.
• Placement in Mobile/Long Term Care department requires ADHS Fingerprinting Certification or the ability to obtain fingerprinting certification.
• IOP placement requires execution of “Confidential Information and Restrictive Covenant Agreement”.
• May require a valid driver’s license and be eligible for coverage under the company auto insurance policy.

PREFERRED QUALIFICATIONS

• Previous management experience or participation in management training programs.
• Associates degree or equivalent experience.
• National phlebotomy certification.

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EEO/Disabled/Veterans

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