Patient Services Supervisor

FHLB Des Moines; Seattle (WA); On-site; USD 71,000 - 96,100; Full time

Job summary

UW Medical Center Northwest is seeking a Patient Services Specialist Supervisor to oversee daily operations, staff, and patient services in the Emergency Department Registration. This role emphasizes leadership, scheduling, and ensuring patient privacy and cultural sensitivity.

The successful candidate will have a Bachelor's degree in a medically related or public relations field and at least four years of experience as a Patient Services Specialist, or an equivalent combination of experience

Qualifications

• Bachelor’s degree in a medically related or public relations field.
• Four years of experience as a Patient Services Specialist or equivalent supervisory experience.
• Knowledge of medical terminology and hospital policies.

Responsibilities

• Oversee staff scheduling, HR data systems, and ensure high-quality patient service.
• Prioritize tasks and manage workflow to maintain patient safety.
• Develop and maintain unit procedures and training.
• Collaborate across departments and uphold privacy and cultural sensitivity.
• Lead in training and professional development; monitor safety and infection control.

Skills

Leadership

Staff scheduling

Customer service

Communication

Hospital operations

Problem solving

Education

Bachelor’s degree in a medically related or public relations field

Tools

Epic ADT systems

MS Excel

MS Word

HR data systems

Job description

## Patient Services SupervisorApplyremote type: No Teleworklocations: Seattle, WAtime type: Full timeposted on: Posted Todayjob requisition id: REQ-0000134818**Job Description****UW Medical Center–Northwest-Emergency Department Registration** has an outstanding opportunity for a **Patient Services Specialist Supervisor**.**WORK SCHEDULE*** 100% FTE (40 hours per week)* Monday – Friday; 6:00am-2:30pm* Day Shift**POSITION HIGHLIGHTS**The Patient Services Specialist Supervisor (PSS-Supervisor) oversees various supervisory and administrative non-clinical functions within the department. This role is responsible for leading and supervising staff in the Patient Services Specialist class series, as well as other assigned personnel.**PRIMARY JOB RESPONSIBILITIES*** Ensure smooth daily operations and patient safety by prioritizing tasks and managing workflow.* Oversee staff scheduling, HR data systems, and deliver high-quality customer service.* Track inventory, submit repair orders, and support departmental quality improvement efforts.* Supervise and support staff while modeling professional and courteous communication.* Develop, implement, and maintain organizational systems and unit procedures.* Collaborate to uphold safety standards, infection control, and emergency protocols.* Advocate for patients and families, ensuring privacy, dignity, and cultural sensitivity.* Foster teamwork across departments and represent the unit in meetings and committees.* Maintain knowledge of medical terminology, hospital policies, and Epic ADT systems.* Lead and participate in training, continuing education, and professional development.* Demonstrate strong coordination, multitasking, and leadership skills.* Proficient in Microsoft Excel and Word, with experience working with diverse populations.**REQUIREMENTS*** Bachelor’s degree in a medically related or public relations field* Four years of experience as a Patient Services Specialist* An equivalent combination of four years’ experience as a Patient Services Specialist, a UW Supervisory Skill Certificate, and education/experience may substitute for stated requirements**ABOUT UW MEDICAL CENTER-NORTHWEST**UW Medical Center is an acute care hospital located in Seattle with two campuses: Montlake and Northwest. As the No. 1 hospital in Seattle and Washington State since 2012 (U.S. News & World Report) and nationally ranked in six specialties, UW Medical Center prides itself on compassionate patient care as well as its pioneering medical advances.The UW Medical Center–Northwest campus offers emergency and inpatient and outpatient medical, surgical, and therapeutic care. It is located in north Seattle on a beautiful, easy-to-access 44-acre campus that includes the neighboring Northwest Outpatient Medical Center and Specialty Care Meridian Pavilion.Teamwork. Community. Opportunity. **ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER**UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.Become part of our team. Join our mission to make life healthier for everyone in our community.**Compensation, Benefits and Position Details****Pay Range Minimum:**$34.38 hourly**Pay Range Maximum:**$46.23 hourly**Other Compensation:**-**Benefits:**For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/**Shift:**First Shift (United States of America)**Temporary or Regular?**This is a regular position**FTE (Full-Time Equivalent):**100.00%**Union/Bargaining Unit:**Not Applicable**About the UW**Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.**Our Commitment**The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [e-mail] considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.