Patient Services Supervisor

Florida-Orthopaedic-Institute; Rio Vista (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Florida-Orthopaedic-Institute in Saint Petersburg, FL is seeking a Supervisor of Clinic Authorizations and Specialty Injections to lead referrals and prior authorizations. You will manage daily operations, monitor turnaround times, and coach staff to ensure high-quality patient and provider experiences.

You will enforce payer guidelines, optimize workflows, and implement process improvements while maintaining compliance and collaboration with management.

Qualifications

• Highschool diploma or equivalent required.
• Experience in healthcare referral and prior authorization preferred.
• Working knowledge of ICD-10 and CPT coding.
• Familiarity with Electronic Health Record (EHR) systems and related workflows.
• Demonstrated ability to work independently with minimal supervision.
• Strong interpersonal and customer service skills.
• Excellent verbal and written communication skills.
• Effective conflict resolution abilities.

Responsibilities

• Lead the Clinic Authorizations and Specialty Medication Services teams and oversee daily functions.
• Set clear performance expectations and provide oversight and guidance.
• Monitor performance and adherence to turnaround time (TAT) standards; escalate as needed.
• Ensure compliance with internal policies and payer requirements; provide training.
• Lead training for new employees and support ongoing education.
• Conduct timely performance evaluations and coaching for staff growth.
• Oversee department tools and resources, including SharePoint and equipment.
• Review timesheets, attendance, and PTO to maintain staffing.
• Adjust workloads to maintain service levels during peaks or absences.
• Provide regular performance updates and departmental reports to management.
• Foster a positive, collaborative team culture and proactive problem-solving.
• Perform additional duties to support department and organization.

Skills

Communication skills

Interpersonal skills

Conflict resolution

Independent worker

Education

Highschool diploma or equivalent

Tools

EHR systems

Job description

5th Street | AFO
10051 5th St N
Saint Petersburg, FL 33702, USA

Description

Position Summary: The Supervisor of Clinic Authorizations and Specialty Injections plays a critical leadership role within a medical provider practice, overseeing a team responsible for managing referrals and prior authorizations for clinical services and specialty medication injections. This position ensures the efficient daily operations of the authorization process by assigning work,monitoringturnaround times, and maintaining staff attendance and productivity standards.

The Supervisor is also responsible for resolving workflow issues, addressing staff concerns, and implementing process improvements to enhance service quality and operational efficiency. Ensuring compliance with payer guidelines and internal protocols is essential. The role requires regular performance monitoring and coaching to support team development andmaintainexceptional patient and provider satisfaction.

Qualifications:

• Highschool diploma or equivalent required.
• Previousexperience in healthcare referral and prior authorization processes preferred.
• Workingknowledge of ICD-10 and CPT coding standards.
• Familiaritywith Electronic Health Record (EHR) systems and related workflows.
• Demonstratedability to work independently with minimal supervision.
• Stronginterpersonal and customer service skills, with a focus on patient and provider satisfaction.
• Excellentverbal and written communication skills.
• Effectiveconflict resolution abilities, with the capacity to manage sensitive situations professionally and tactfully.

Team Leadership & Operations Oversight

• Supervisedailyfunctions of the Clinic Authorizations and Specialty Medication Services teams, ensuring efficient andaccurateexecution of duties.
• Set clear performance expectations and provide consistent oversight and guidance.

Performance Management

• Monitor team and individual performance, ensuring adherence to turnaround time (TAT) standards.
• Generate TAT reports and escalation performance issues to the Patient Services Manager as needed.
• Implement corrective actions and performance improvement plans asappropriate.

Workflow and Issue Resolution

• Identifyand address workflow challenges andprocessingerrors in real time.
• Communicate persistent or significant issues to management and work collaboratively on solutions.

Compliance and Policy Enforcement

• Ensure staff adherence to all internal policies and external payer requirements.
• Provide initial and ongoing training tomaintaincompliance and quality standards.
• Administer disciplinarymeasureswhennecessary,in accordance withorganizational policies.

Training and Staff Development

• Lead training for new employees and support ongoing education for existing team members.
• Facilitate departmental meetings to communicate updates, address concerns, and reinforce best practices.

Employee Performance Reviews

• Conducttimelyperformance evaluations, offering constructive feedback and coaching to support professional growth and departmental success.

Resource and Workflow Management

• Oversee departmental tools and resources, includingmaintainingthe SharePoint site and ensuring availability of necessary equipment and supplies.
• Continuously evaluate and improve workflows for operational efficiency.

Time and Attendance Oversight

• Review and approve employee timesheets,monitorattendance, and manage PTO requests toensure adequate staffing at all times.

Workload Allocation and Coverage Planning

• Adjust team workloads based on volume and staffing levels tomaintainservice levels and coverage during absences or high-demand periods.

Reporting and Communication

• Provide regular performance updates and departmental reports to management.
• Maintain open lines of communication with leadership to advocate for departmental needs and improvements.

Team Culture and Environment

• Promote a positive, supportive, and professional work environment.
• Encourage collaboration, open communication, and a proactive approach to challenges.

Other Duties

• Performadditionalresponsibilities as assigned to support the efficient operation of the department and overall organization.

Orthopaedic Solutions Management is a Drug Free Workplace

We are committed to maintaining a safe, healthy, and productive work environment. As part of this commitment, we operate as a drug-free workplace. All candidates will be required to undergo pre-employment drug screening and/or be subject to random drug testing in accordance with applicable laws and company policy.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.