Clinic Authorization & Patient Access Lead

Florida-Orthopaedic-Institute; Rio Vista (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Florida-Orthopaedic-Institute in Saint Petersburg, FL is seeking a Supervisor of Clinic Authorizations and Specialty Injections to lead referrals and prior authorizations. You will manage daily operations, monitor turnaround times, and coach staff to ensure high-quality patient and provider experiences.

You will enforce payer guidelines, optimize workflows, and implement process improvements while maintaining compliance and collaboration with management.

Qualifications

• Highschool diploma or equivalent required.
• Experience in healthcare referral and prior authorization preferred.
• Working knowledge of ICD-10 and CPT coding.
• Familiarity with Electronic Health Record (EHR) systems and related workflows.
• Demonstrated ability to work independently with minimal supervision.
• Strong interpersonal and customer service skills.
• Excellent verbal and written communication skills.
• Effective conflict resolution abilities.

Responsibilities

• Lead the Clinic Authorizations and Specialty Medication Services teams and oversee daily functions.
• Set clear performance expectations and provide oversight and guidance.
• Monitor performance and adherence to turnaround time (TAT) standards; escalate as needed.
• Ensure compliance with internal policies and payer requirements; provide training.
• Lead training for new employees and support ongoing education.
• Conduct timely performance evaluations and coaching for staff growth.
• Oversee department tools and resources, including SharePoint and equipment.
• Review timesheets, attendance, and PTO to maintain staffing.
• Adjust workloads to maintain service levels during peaks or absences.
• Provide regular performance updates and departmental reports to management.
• Foster a positive, collaborative team culture and proactive problem-solving.
• Perform additional duties to support department and organization.

Skills

Communication skills

Interpersonal skills

Conflict resolution

Independent worker

Education

Highschool diploma or equivalent

Tools

EHR systems

Job description

Florida-Orthopaedic-Institute in Saint Petersburg, FL is seeking a Supervisor of Clinic Authorizations and Specialty Injections to lead referrals and prior authorizations. You will manage daily operations, monitor turnaround times, and coach staff to ensure high-quality patient and provider experiences.

You will enforce payer guidelines, optimize workflows, and implement process improvements while maintaining compliance and collaboration with management.