DIRECTOR OF DINING SERVICES, HEALTHCARE

Compass Group USA; Anderson (IN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

FSAs

Job summary

TouchPoint, a Compass Group USA company, seeks a Director of Dining Services to lead a 125-bed hospital dining operation. You will manage ~30 hourly staff and 2 salaried managers, ensuring exceptional patient, guest, and client satisfaction.

A hands-on leader, you will drive engagement, service excellence, and financial performance in a hospitality-focused environment. You will collaborate with culinary leadership to deliver quality food, innovative menus, and outstanding dining experiences for

Qualifications

• Minimum of 3 years of foodservice management experience.
• Associates or Bachelor's degree in Hospitality, Food Service Management, Nutrition, Business, or related field preferred.
• Healthcare, hospital, or related healthcare dining experience preferred.
• Proven success in leading, developing and engaging teams in a service-driven environment.
• Strong customer service, patient satisfaction, and client relationship management skills.
• Experience managing budgets, labor costs, and operational financial performance.
• Ability to lead in a fast-paced environment while driving quality, safety and service excellence.
• Passion for hospitality and creating exceptional experiences for patients and clients.

Responsibilities

• Lead, coach, and develop a team of 30 hourly associates and 2 salaried leaders.
• Foster a culture of employee engagement, accountability and continuous improvement.
• Build and maintain relationships with hospital leadership, patients, visitors, and clients.
• Oversee daily dining services operations ensuring patient satisfaction and service outcomes.
• Partner with culinary leadership to deliver high-quality food and innovative menus.
• Drive financial performance including budgeting, forecasting, labor management, and P&L accountability.
• Monitor quality, safety, sanitation and regulatory compliance standards.
• Analyze metrics and implement action plans to achieve performance goals.
• Lead implementation of new programs and best practices to enhance dining experiences.
• Serve as primary client liaison with hospital stakeholders.

Skills

Foodservice management

Leadership

Customer service

Budgeting

Team development

Education

Hospitality/related degree

Job description

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Reports to: Systems Director, Food & Nutrition

TouchPoint, Support Services,provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

Job Summary

As the Director of Dining Services, you will provide overall leadership for a 125-bed acute care hospital dining services operation. This role is responsible for leading and developing a team of approximately 30 hourly associates and 2 salaried managers while ensuring outstanding patient, guest, and client satisfaction. The ideal candidate will be a highly visible, hands‑on leader who excels in employee engagement, customer service, and client relationship management. We are seeking someone who can build a positive team culture, drive operational excellence, and deliver a hospitality-focused dining experience for patients, visitors, and hospital staff.

Key Responsibilities:

• Lead, coach, and develop a team of 30 hourly associates and 2 salaried leaders to achieve operational and service excellence.
• Foster a culture focused on employee engagement, accountability, recognition, and continuous improvement.
• Build and maintain strong relationships with hospital leadership, department partners, patients, visitors, and customers.
• Oversee all daily dining services operations, ensuring exceptional patient satisfaction and customer service outcomes.
• Partner closely with culinary leadership to deliver high-quality food, innovative menus, and exceptional dining experiences.
• Drive performance through financial management, including budgeting, forecasting, labor management, and P&L accountability.
• Monitor quality, safety, sanitation, and regulatory compliance standards throughout the operation.
• Analyze operational and patient satisfaction metrics and implement action plans to achieve performance goals.
• Lead the implementation of new programs, initiatives, and best practices that enhance the overall dining experience.
• Serve as the primary client liaison, ensuring a high level of responsiveness and partnership with hospital stakeholders.

Preferred Qualifications:

• Minimum of 3 years of foodservice management experience required.
• Associates or Bachelor's degree in Hospitality, Food Service Management, Nutrition, Business, or a related field preferred.
• Healthcare, hospital, senior living, or other healthcare dining experience strongly preferred.
• Proven success leading, developing, and engaging teams in a service-driven environment.
• Strong customer service, patient satisfaction, and client relationship management skills.
• Experience managing budgets, labor costs, and operational financial performance.
• Demonstrated ability to lead in a fast‑paced environment while driving quality, safety, and service excellence.
• Passion for hospitality, team development, and creating exceptional experiences for patients, customers, and clients.

TouchPoint is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Associates at Touchpoint are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Applications are accepted on an ongoing basis.

Touchpoint maintains a drugfree workplace.