Patient Services Specialist/ Transplant Operations

University of Washington; Seattle (WA); On-site; USD 30,000 - 41,000; Full time

Job summary

University of Washington in Seattle invites applications for a Patient Services Specialist 2 at UW Medical Center – Montlake. This on-site role supports Kidney Care & Transplantation Services with front-line patient communications and scheduling responsibilities.

The position is full-time, day shift, Monday through Friday, 8:00am–4:30pm, with a strong emphasis on coordinated patient care and timely information gathering. Join a team dedicated to excellent service and compassionate care.

Qualifications

• High school graduation or equivalent.
• One year of healthcare, administrative, or customer service experience.
• Equivalent education and/or experience may substitute for minimum qualifications.

Responsibilities

• Providing staff, providers, and patients with an efficient system of internal and external communications, including phone answering and call triaging.
• Scheduling provider and ancillary service appointments.
• Obtaining patient demographic and clinical information.
• Partnering with all members of the clinic team to prioritize patient satisfaction and exceptional care delivery.
• Other duties as requested

Skills

Healthcare experience

Administrative experience

Customer service

Scheduling

Phone triage

Education

High school diploma

Equivalent education/experience

Job description

No Telework

Seattle, WA

Full time

REQ-0000135789

Job Description

UW Medical Center - Montlake/ Kidney Care & Transplantation Services has an outstanding opportunity for a Patient Services Specialist 2.

WORK SCHEDULE

• Full-time 100% FTE (40 hours per week)

• Day Shift

• Mondays- Fridays/8:00am-4:30pm

• On-site/No Telework

DEPARTMENT DESCRIPTION

Kidney Care & Transplantation Services, which also includes the General Nephrology Clinic at UW Medical Center – Montlake, treats patients with all forms of kidney disease — offering state-of-the-art care, access to new treatment studies and traditional therapies.

If you or a loved one have end-stage renal disease, Kidney Care & Transplantation Services offers comprehensive and compassionate care with a special emphasis on living-donor kidney transplantation. If you are interested in donating a kidney, please take this potential living kidney donor screening (https://uw.donorscreen.org/register/now) and our independent donor advocate will follow up with you. To learn more about living kidney donation, visit here (https://www.uwmedicine.org/specialties/transplant/living-kidney-donor-program) .

UW Medicine’s transplant team is experienced at planning and performing sophisticated living-donor transplants. Each of our nephrologists and surgeons has more than 10 years’ experience in living donation, and patients looking into transplant or post-transplant treatment also have access to research studies focusing on new medications to prevent rejection of transplanted kidneys.

Our clinic also provides specialized care to people with genetically transmitted kidney diseases, high blood pressure, kidney stones and kidney disease in the context of pregnancy, diabetes and cancer.

POSITION HIGHLIGHTS

• Conveniently located near public transportation

• Make a difference for the patients and employees we serve

• Opportunity to provide career growth

PRIMARY JOB RESPONSIBILITIES

• Providing staff, providers, and patients with an efficient system of internal and external communications, including phone answering and call triaging

• Scheduling provider and ancillary service appointments

• Obtaining patient demographic and clinical information

• Partnering with all members of the clinic team to prioritize patient satisfaction and exceptional care delivery

• Other duties as requested

REQUIREMENTS

• High school graduation or equivalent AND

• One year of healthcare, administrative, or customer service experience

• OR

• An equivalent combination of education/experience

• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration

ABOUT UW MEDICAL CENTER-MONTLAKE

UW Medical Center is an acute care academic medical center located in Seattle with two campuses: Montlake and Northwest. As the No. 1 hospital in Seattle and Washington State since 2012 (U.S. News & World Report) and nationally ranked in seven specialties, UW Medical Center prides itself on compassionate patient care as well as its pioneering medical advances.

The UW Medical Center-Montlake campus is located on the edge of the beautiful UW campus which includes many amenities available to our staff as well as very convenient public transit options including the Sound Transit’s light rail station across the street.

Excellence. Exploration. Education.

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team. (https://urldefense.com/v3/__https://www.uwmedicine.org/jobs__;!!K-Hz7m0Vt54!niixB7_pmXahC2054B-uf3myFAcZa3UbaxxSe91Qmw844mZ-iU3Mb3TVaYJ0eoZ2a2FnfK5rrARFYDQ$) Join our mission to make life healthier for everyone in our community.

Compensation, Benefits and Position Details

Pay Range Minimum:

$21.82 hourly

Pay Range Maximum:

$29.41 hourly

Other Compensation:

-

Benefits:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift:

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent):

100.00%

Union/Bargaining Unit:

SEIU Local 925 Nonsupervisory

About the UW

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 (https://policy.uw.edu/directory/po/executive-orders/eo-81-prohibiting-discrimination-harassment-and-sexual-misconduct/) .

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [e-mail] .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law (https://app.leg.wa.gov/RCW/default.aspx?cite=28B.112.080) .

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.