Patient Services Specialist/ Transplant Operations

FHLB Des Moines; Seattle (WA); On-site; USD 30,000 - 40,000; Full time

Job summary

UW Medical Center - Montlake is seeking a Patient Services Specialist 2 to support Kidney Care & Transplantation Services. The role focuses on fast, accurate communications, scheduling, and data accuracy; you will work with providers, staff, and patients onsite.

Expect a 100% FTE day shift, Monday–Friday, with no telework. Excellent customer service skills and healthcare exposure are essential for contributing to high-quality patient care.

Qualifications

• High school diploma or equivalent.
• One year of healthcare, administrative, or customer service experience.

Responsibilities

• Provide staff, providers, and patients with an efficient system of internal and external communications, including phone answering and call triaging.
• Schedule provider and ancillary service appointments.
• Obtain patient demographic and clinical information.
• Partner with clinic team to prioritize patient satisfaction and exceptional care delivery.
• Other duties as requested.

Skills

Phone triage

Customer service

Administrative support

Healthcare experience

Education

High school diploma or equivalent

Job description

Job DescriptionUW Medical Center - Montlake/ Kidney Care & Transplantation Services has an outstanding opportunity for a Patient Services Specialist 2.WORK SCHEDULEFull-time 100% FTE (40 hours per week)Day ShiftMondays- Fridays/8:00am-4:30pmOn-site/No TeleworkDEPARTMENT DESCRIPTIONKidney Care & Transplantation Services, which also includes the General Nephrology Clinic at UW Medical Center – Montlake, treats patients with all forms of kidney disease — offering state-of-the-art care, access to new treatment studies and traditional therapies.If you or a loved one have end-stage renal disease, Kidney Care & Transplantation Services offers comprehensive and compassionate care with a special emphasis on living-donor kidney transplantation. If you are interested in donating a kidney, please take this potential living kidney donor screening and our independent donor advocate will follow up with you. To learn more about living kidney donation, visit here.UW Medicine’s transplant team is experienced at planning and performing sophisticated living-donor transplants. Each of our nephrologists and surgeons has more than 10 years’ experience in living donation, and patients looking into transplant or post-transplant treatment also have access to research studies focusing on new medications to prevent rejection of transplanted kidneys.Our clinic also provides specialized care to people with genetically transmitted kidney diseases, high blood pressure, kidney stones and kidney disease in the context of pregnancy, diabetes and cancer.POSITION HIGHLIGHTSConveniently located near public transportationMake a difference for the patients and employees we serveOpportunity to provide career growthPRIMARY JOB RESPONSIBILITIESProviding staff, providers, and patients with an efficient system of internal and external communications, including phone answering and call triagingScheduling provider and ancillary service appointmentsObtaining patient demographic and clinical informationPartnering with all members of the clinic team to prioritize patient satisfaction and exceptional care deliveryOther duties as requestedREQUIREMENTSHigh school graduation or equivalent ANDOne year of healthcare, administrative, or customer service experienceORAn equivalent combination of education/experienceEquivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registrationABOUT UW MEDICAL CENTER-MONTLAKEUW Medical Center is an acute care academic medical center located in Seattle with two campuses: Montlake and Northwest. As the No. 1 hospital in Seattle and Washington State since 2012 (U.S. News & World Report) and nationally ranked in seven specialties, UW Medical Center prides itself on compassionate patient care as well as its pioneering medical advances.The UW Medical Center-Montlake campus is located on the edge of the beautiful UW campus which includes many amenities available to our staff as well as very convenient public transit options including the Sound Transit’s light rail station across the street.Excellence. Exploration. Education.ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHERUW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.Become part of our team. Join our mission to make life healthier for everyone in our community.Compensation, Benefits and Position DetailsPay Range Minimum:$21.82 hourlyPay Range Maximum:$29.41 hourlyOther Compensation:-Benefits:For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/Shift:First Shift (United States of America)Temporary or Regular?This is a regular positionFTE (Full-Time Equivalent):100.00%Union/Bargaining Unit:SEIU Local 925 NonsupervisoryAbout the UWWorking at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.Our CommitmentThe University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 .To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [e-mail] .Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .