Patient Services Specialist Team Lead

Florida Cancer Specialists & Research Institute; Pensacola (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Florida Cancer Specialists & Research Institute is seeking a front office patient services specialist to perform essential administrative functions and support the office team in Pensacola. This role requires strong communication and organizational skills to ensure smooth patient flow.

The position includes training responsibilities for new front office staff and collaboration with other office personnel to deliver high-quality patient service.

Qualifications

• Minimum of 1 year of patient services specialist experience at FCS is strongly preferred.
• Excellent communication skills to train staff.
• Excellent interpersonal skills to work with a variety of personalities.
• Attention to detail.
• High school diploma or GED required.

Responsibilities

• Responsible for performing all front office tasks and to assist wherever needed in the office.
• Assist in training new personnel in front office positions, and act as a resource person for all office staff and patients.

Skills

Communication skills

Interpersonal skills

Attention to detail

Staff training

Education

High school diploma or GED

Job description

Date Posted:2026-08-18Country:United States of AmericaLocation:Nine MileWHY JOIN FCSAt Florida Cancer Specialists & Research Institute, we believe our people are our strength and we invest in them. In addition to having a positive impact on the people and communities we serve, associates benefit from significant professional opportunities, career advancement, training and competitive wages.Offering competitive salaries and comprehensive benefits packages to include tuition reimbursement, 401-K match, pet and legal insurance.A LITTLE BIT ABOUT FCSSince 1984, Florida Cancer Specialists & Research Institute & Research Institute (FCS) has built a national reputation for excellence. With over 250 physicians, 220 nurse practitioners and physician assistants and nearly 100 locations in our network. Utilizing innovative clinical research, cutting-edge technologies, and advanced treatments, we are committed to providing world-class cancer care. We are recognized by the American Society of Clinical Oncology (ASCO) with a national Clinical Trials Participation Award, FCS offers patients access to more clinical trials than any private oncology practice in Florida. Our patients have access to ground-breaking therapies, in a community setting, and may participate in national clinical research studies of drugs and treatment protocols. In the past five years, the majority of new cancer drugs approved for use in the U.S. were studied in clinical trials with FCS participation prior to approval.Through our partnership with Sarah Cannon, we are one of the largest clinical research organizations in the United States. Often, FCS leads the nation in initiating research studies and offering ground-breaking new therapies to patients.Come join us today!RESPONSIBILITIESResponsible for performing all front office tasks and to assist wherever needed in the office.Assist in training new personnel in front office positions, and act as a resource person for all office staff and patients.QUALIFICATIONSMinimum of 1 year of patient services specialist experience at FCS is strongly preferred.Excellent communication skills to train staff.Excellent interpersonal skills to work with a variety of personalities.Attention to detail.High school diploma or GED required.Remote : NOTravel : NoneSchedule : Monday - Friday 8am - 5pmLocation : 161 E Nine Mile Rd Pensacola FL 32534#LI-AH1SCREENINGS – Background, drug, and nicotine screensSafeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve. All offers of employment at Florida Cancer Specialists & Research Institute are contingent upon clear results of a thorough background screening. Additionally, as a condition of employment, FCS requires all new hires to receive various vaccinations, including the influenza vaccine, barring an approved exemption. In addition, FCS is a drug-free workplace, and all new hires will be subject to drug/ nicotine testing. Medical Marijuana cards are not recognized.EEOCFlorida Cancer Specialists & Research Institute (FCS) is committed to helping individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at FCS, please email FCS Recruitment ( [e-mail] ) for further assistance. Please note this email address is intended to request an accommodation as part of the application process. Any other correspondence will not receive a response.FCS is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.