Patient Services Specialist- Spine

OrthoCarolina; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

OrthoCarolina Spine Center in Charlotte, NC seeks a Patient Services Specialist to greet patients, collect information and enter data into EPIC for claims processing. You will handle scheduling, cashier duties and payments with a focus on accuracy and patient service.

Experience in medical clinics is preferred; strong knowledge of insurance and HIPAA, plus EPIC/EMR familiarity, are desirable.

Qualifications

• High school graduate and/or associate or bachelor's degree.
• Prefer minimum of one year experience in medical clinic setting.
• Excellent customer service skills.
• Working knowledge of insurance.
• Epic/EMR background a plus.
• Medical terminology.

Responsibilities

• Prepares paperwork necessary for the patient visit.
• Answers incoming phone calls and directs calls, makes appointments, performs cashier duties including posting of charges.
• Collection of co-payments/co-insurance and balances due.
• Follows the process for release of medical information and FMLA/disability forms completion as requested.

Skills

Patient care

HIPAA compliance

Medical terminology

Medical records management

Health insurance knowledge

Customer service

EPIC/EMR familiarity

Communication skills

Education

High school diploma

Associate's degree

Bachelor's degree

Job description

## Patient Services Specialist- SpineApplylocations: Charlotte, NCtime type: Full timeposted on: Posted 2 Days Agojob requisition id: R7667At OrthoCarolina, our team is our greatest asset and the foundation of our success. We are a diverse group of individuals, accountable to each other to uphold the standards of excellence and promote an environment of teamwork throughout the organization. OrthoCarolina has 43 unique care locations with over 1300 professionals who share a common goal to make lives better. Our employees are eligible for a full spectrum of benefits including paid company holidays, wellness programs, and tuition reimbursement. To learn more about Team OC please visit https://www.orthocarolina.com/about-us**We are currently searching for a Patient Services Specialist to work with our OrthoCarolina team at our Spine Center located in Charlotte.**The **Patient Services Specialist** greets patients, prepares forms, collects, verifies and enters patient information into EPIC necessary for the timely and accurate processing of patient claims.**Essential Functions:*** Prepares paperwork necessary for the patient visit.* Answers incoming phone calls and directs calls, makes appointments, performs Cashier duties as directed including posting of charges,* Collection of co-payments/co-insurance and balances due.* Follows the process for release of medical information and FMLA/disability forms completion as requested.**Skills and Abilities:*** Excellent customer service skills* Working knowledge of insurance* Epic/EMR background a plus* Medical terminology**Qualifications:*** High school graduate and/or associate or bachelor's degree* Prefer minimum of one year experience in medical clinic setting.### ### **Employee Type**Regular## **Qualifications**### **Skills**Health Care, Health Insurance Portability & Accountability Act (HIPAA), Medical Records Management, Medical Terminology, Patient Care, Patient Charting, Patient Education, Patient Information### **Education**### **Certifications**### **Language**### **Work Experience**