Patient Representative

Carolina NeuroSurgery & Spine Associates; Charlotte (NC); On-site; USD 34,000 - 48,000; Full time

Job summary

Carolina Center for Specialty Surgery in mid-town Charlotte is seeking a Full Time Patient Representative to join the front desk team.

The successful candidate will handle patient check-in, collect payments, verify insurance, and prepare necessary paperwork in a busy medical setting, following HIPAA standards.

Hours are four 10-hour days starting at 6:00am; a background in healthcare and strong communication are valued.

Qualifications

• Healthcare front desk experience preferred.
• Knowledge of medical terminology and insurance helpful.
• HIPAA guidelines and policies must be followed.
• Proficiency with Microsoft Office Suite and EMR systems.

Responsibilities

• Check in patients; collect payments; verify/update insurance.
• Obtain insurance documentation and demographic information per HIPAA.
• Process new patient paperwork and updated paperwork for surgeries.
• Prepare for upcoming surgeries according to established procedures.
• Explain insurance authorization to patients as needed.
• Perform other duties as assigned by department needs.

Skills

Time management

Problem solving

Multitasking

Prioritizing

Communication

Attention to detail

Tools

EMR systems

Microsoft Office

Job description

Description

Carolina Center for Specialty Surgery (CCSS) is seeking a Full Time; Patient Representative located in our mid-town Charlotte center. CCSS is affiliated with Carolina Neurosurgery and Spine Associates which has been established as a private medical practice for over 75 years and currently has been recognized as one of Charlotte and North Carolina ‘s Top Workplaces.

The ideal candidate has at least 1 year of healthcare front desk experience. Candidates without front desk experience should have some medical office education and knowledge of medical terminology and insurance. Prior experience in a busy medical practice is highly favored. Must have the ability to multi-task in fast paced environment while ensuring excellent patient care.

• Checks in patients; collects payments; verifies and/or updates insurance.
• Obtains proper insurance documentation and demographic information following HIPAA standards.
• Processes new patient paperwork and/or updated paperwork. for surgeries
• Follows established procedures to prepare for upcoming surgeries
• Explains insurance authorization to patients as necessary
• Other duties as assigned by changing needs, patient flow, or physician request.

Hours: Four days a week at 10 hours per day. Flexible on the days, but must be available beginning at 6:00am until 4:00pm

Company Culture Expectations:

Reflects CNSA Core Values in all job responsibilities and interactions

• Compassion: Treats others with compassion and empathy
• Teamwork: Collaborates with all team members
• Communication: Communicates effectively and with positivity
• Integrity: Acts with integrity and accountability
• Innovation: Remains open-minded to new ideas and continual improvement
• Community: Treats every patient and team member as a part of the CNSA community
• Participates in department or system wide improvement plans
• Performs high-quality work that is neat, accurate, complete, and on time
• Offers assistance to all patients by promptly responding to requests and needs
• Asks questions to gain full understanding of assignments
• Adapts to changing assignments and responsibilities

Requirements

Knowledge:

1. Customer Service
2. Medical and insurance terminology
3. Payer guidelines
4. Legal and ethical considerations related to patient information
5. HIPAA guidelines and policies
6. Basic understanding of Microsoft Office Suite and Electronic Medical Record (EMR) systems

Skills:

1. Time management, problem solving, multitasking, and prioritizing
2. Effective written and/or oral communication
3. Detail orientation

Abilities:

1. Establishes and maintains effective working relationships across departments and diverse patient populations
2. Analyzes situations and responds appropriately
3. Organizes and prioritizes information and assignments
4. Emotional intelligence
5. Works under general supervision with little discretion.

Working Environment:

• Direct in-person contact with patients in a non-clinical role

Mental/Physical Requirements:

Sitting and standing associated with a typical office environment. Speaking and hearing, both in-person and on the phone. Bending, stooping, crawling in confined spaces.