Patient Services Specialist / PCA- Per Diem, Evenings, Float

Advanced Radiology Consultants; Wilton (CT); On-site; USD 21,000 - 30,000; Part time

Job summary

Advanced Radiology Consultants in Wilton, CT is seeking a Per Diem Patient Services/Patient Care Assistant to float between front desk duties and assisting technologists, with evening shifts. You will welcome patients, answer calls, schedule appointments, collect copays, and help maintain smooth, compassionate service.

Core duties include admitting patients, explaining exam preps, assisting staff, scanning documents, and keeping records up to date.

Qualifications

• High school diploma or GED.
• Graduate of Medical Office Assistant Program preferred.
• Minimum 1-2 years related experience and/or training.

Responsibilities

• Greet patients and visitors with warmth and service.
• Answer calls and schedule appointments; relay information.
• Complete patient admission and intake process.
• Explain exam preps and address questions.
• Collect copays; process payments per protocol.
• Assist technologists and staff as needed.
• Scan and route documents accurately.
• Ensure faxes are delivered promptly.
• Maintain records of outside reads and communicate results.
• Stock radiologic rooms and assist patients on/off exam tables.
• Coordinate with ARC physicians and referring physicians.

Skills

Multitasking

Medical terminology

Patient service

Education

High school diploma or GED

Medical Office Assistant program

1-2 years related experience

Job description

Mission:

With every action we take, Advanced Radiology Consultants is committed to building and maintaining the trust of our referring physicians and providing our patients with exceptional care.

Advanced Radiology is one of the largest independent radiology practices in the tri-state area with the most experienced radiologists. We look for team members who want to grow and be professionally challenged, while enjoying a rewarding, caring, and friendly environment. We are looking for a Per Diem Patient Services/Patient Care Assistant to join our team to float and work evenings. The pay range for this role will depend on experience and qualifications.

The primary function of this position is split between front desk duties and assisting the technologist with patient care. To ensure patient comfort and exceptional service while providing complete, accurate information to patients, staff, ARC physicians, and referring physicians to support the highest standard of compassionate patient care and efficient operations.

Essential Job Duties and Responsibilities:

• Greet patients and visitors with warmth, compassion, and demonstrated commitment to exceptional service.
• Communicate with referring physicians, patients and others by telephone to provide information, answer questions, schedule appointments and call backs, etc.
• Complete patient admission process accurately and efficiently.
• Provide and explain exam preps to patients, resolve patients’ questions or concerns; if necessary seek assistance from technologists or physicians.
• Receive and record patient copays as required by health insurance carriers; ensure that collected cash and checks are processed according to established protocols and schedules.
• Provide assistance to technologists, patient care assistants, physicians and other ARC staff as requested.
• Scan documents accurately.
• Ensure that incoming faxes are delivered and/or acted on immediately.
• Maintain records of all outside reads; ensure that results are communicated on time.
• Stocking and preparing radiologic rooms; and assisting the patient on and off the exam table.

Knowledge, Skills and Abilities:

• Ability to multi-task and function in a fast paced, high volume environment is a must
• Basic knowledge of anatomy and medical terminology
• Ability to assist patients on and off exam tables

Educational Requirements:

• High school diploma or general education degree (GED)
• Graduate of Medical Office Assistant Program preferred
• Minimum 1-2 years’ related experience and/or training; or equivalent combination of education and experience.

Advanced Radiology is anEqual Opportunity Employer,offering outstanding compensation and benefits plans designed to reward and retain exceptional employees.