Patient Services Specialist, Medical Office & Scheduling

OneGI; Beavercreek (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Excellent paid time off (PTO)

401(k) with employer match

Education reimbursement opportunities

Internal growth opportunities

Health and supplemental benefits; with

FSA/HSA options

Referral bonus

Job summary

Dayton Gastroenterology in Beavercreek, OH is seeking a friendly Customer Service Representative to be the first point of contact for patients. This role goes beyond answering phones and scheduling; you will help patients feel heard, valued, and cared for in moments of vulnerability.

You will update patient records in the practice management system, share required forms, and coordinate with referring physicians.

Qualifications

• High School Diploma or equivalent required.
• Previous medical office experience preferred.
• Medical terminology coursework preferred.
• Possess telephone charisma and excellent communication and customer service skills.
• Must demonstrate a friendly helpful manner and individual responsibility and accountability.

Responsibilities

• Answer and route calls according to practice standards in an efficient manner.
• Update demographic information in the practice management database.
• Provide patients with the appropriate forms, literature, and instruction.
• Document patient interaction, patient education, or other communication.
• Communicate with referring physician regarding any requests received that are inquiring about dates/times of appointments scheduled.
• Collect, sort, and stamp all outgoing correspondence from the schedulers.
• Schedule, reschedule, and cancel routine office visits.
• Communicate office cancellations, which do not reschedule to the physician’s MA.
• Notify referring physicians of patient appointments or inability to schedule patient.

Job description

Dayton Gastroenterology in Beavercreek, OH is seeking a friendly Customer Service Representative to be the first point of contact for patients. This role goes beyond answering phones and scheduling; you will help patients feel heard, valued, and cared for in moments of vulnerability.

You will update patient records in the practice management system, share required forms, and coordinate with referring physicians.