Patient Care Concierge & Front Desk Scheduler

One GI®; Dayton (OH); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Excellent paid time off

401(k) employer match

Education reimbursement opportunities

Internal growth opportunities

Health and supplemental benefits with

Referral bonus

Job summary

One GI® – Dayton Gastroenterology in Beavercreek, Ohio seeks a Customer Service Representative to be the first friendly face patients encounter, handling calls, scheduling appointments, and guiding them through their visit.

You’ll build trust with patients, coordinate with referring physicians, update records, and help ensure a compassionate, seamless care experience. Prior medical office experience and strong communication skills are valued.

Qualifications

• High School Diploma or equivalent required.
• Previous medical office experience preferred.
• Medical terminology coursework preferred.
• Possess telephone charisma and excellent communication and customer service skills.
• Must demonstrate a friendly helpful manner and individual responsibility and accountability.

Responsibilities

• Answer and route calls according to practice standards in an efficient manner.
• Update demographic information in the practice management database.
• Provide patients with the appropriate forms, literature, and instruction.
• Document patient interaction, patient education, or other communication.
• Communicate with referring physician regarding appointment requests and times.
• Schedule, reschedule, and cancel routine office visits.
• Notify referring physicians of patient appointments or inability to schedule.

Skills

Customer service

Communication

Telephone etiquette

Education

High School Diploma or equivalent

Job description

One GI® – Dayton Gastroenterology in Beavercreek, Ohio seeks a Customer Service Representative to be the first friendly face patients encounter, handling calls, scheduling appointments, and guiding them through their visit.

You’ll build trust with patients, coordinate with referring physicians, update records, and help ensure a compassionate, seamless care experience. Prior medical office experience and strong communication skills are valued.