Patient Services Specialist, Kidney Transplant Ops

FHLB Des Moines; Seattle (WA); On-site; USD 30,000 - 40,000; Full time

Job summary

UW Medical Center - Montlake is seeking a Patient Services Specialist 2 to support Kidney Care & Transplantation Services. The role focuses on fast, accurate communications, scheduling, and data accuracy; you will work with providers, staff, and patients onsite.

Expect a 100% FTE day shift, Monday–Friday, with no telework. Excellent customer service skills and healthcare exposure are essential for contributing to high-quality patient care.

Qualifications

• High school diploma or equivalent.
• One year of healthcare, administrative, or customer service experience.

Responsibilities

• Provide staff, providers, and patients with an efficient system of internal and external communications, including phone answering and call triaging.
• Schedule provider and ancillary service appointments.
• Obtain patient demographic and clinical information.
• Partner with clinic team to prioritize patient satisfaction and exceptional care delivery.
• Other duties as requested.

Skills

Phone triage

Customer service

Administrative support

Healthcare experience

Education

High school diploma or equivalent

Job description

UW Medical Center - Montlake is seeking a Patient Services Specialist 2 to support Kidney Care & Transplantation Services. The role focuses on fast, accurate communications, scheduling, and data accuracy; you will work with providers, staff, and patients onsite.

Expect a 100% FTE day shift, Monday–Friday, with no telework. Excellent customer service skills and healthcare exposure are essential for contributing to high-quality patient care.