Patient Services Specialist I - CBC Friendswood Primary Care

UTMB Health; Texas City (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in healthcare is seeking a Patient Services Specialist I to enhance patient experiences. This role focuses on delivering exceptional customer service, managing patient registrations, and facilitating smooth access to healthcare services. You'll be at the forefront of patient interactions, ensuring their needs are met with professionalism and care. Join a team dedicated to making a difference in the community, where your contributions will directly impact patient satisfaction and operational efficiency. If you are passionate about healthcare and excel at communication, this opportunity is perfect for you.

Qualifications

• Associate degree required; experience in healthcare roles is a plus.
• Strong customer service skills are essential for patient interactions.

Responsibilities

• Coordinate clerical and medical activities for patient care.
• Schedule appointments and handle patient inquiries effectively.

Skills

Customer Service

Patient Registration

Appointment Scheduling

Insurance Verification

Education

Associate Degree

Job description

Job Description - Patient Services Specialist I - CBC Friendswood Primary Care (2500054)

Job Description:
The Patient Services Specialist I creates a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities, and facilitating access to UTMB services for new and returning patients.

Minimum Qualifications:
Associate degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position.

Preferred Qualifications:
Experience with patient registration, patient appointment scheduling, and/or insurance verification preferred.

CUSTOMER SERVICE:
• Provides high level customer service in all interactions with internal and external customers.
• Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team.
• Answers calls accurately and with exceptional customer service at all times, and ensures caller’s needs are met.
• Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety.
• Acts as patient advocate and liaises with various departments to meet mutual goals.
• Addresses concerns of patients, provides service recovery, and escalates issues as needed.
SCHEDULING:
• Schedules appointments and completes reminder calls to patients for scheduled appointments.
• Coordinates financial counseling for day surgery.
• Educates patient/responsible parties regarding billing process and any additional financial responsibilities including third party benefits information.
• Provides out-of-pocket cost estimates to patients and counsels patients about unpaid bills.
• Obtains future appointments at time of service for clinic follow-up, referrals, and ancillary services.
ARRIVAL:
• Arrives patients and prepares paperwork/chart for visit.
• Appropriately receipts all monies collected, tokens distributed, and deferments authorized.
REGISTRATION:
• Verifies, ensures eligibility, and pre-registers patients by obtaining patient demographics and third party coverage(s) at every encounter.
• Obtains and documents information required for third party reimbursement.
• Ensures compliance with Medicare and third party coverage.
• Communicates with patient, referral source, UTMB physician, and clinical staff regarding any obstacle to access or authorization.

UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a VEVRAA Federal Contractor, UTMB Health takes affirmative action to hire and advance women, minorities, protected veterans, and individuals with disabilities.

Primary Location

United States-Texas-Texas City

Work Locations

1395 - Clinic Netwrk Operation
Texas City 77591

Job

Clerical & Administrative Support

Organization

UTMB Health

Employee Status

Non-Manager

Job Level

Day Shift

Job Posting

Jan 13, 2025, 3:53:14 PM