Patient Services Specialist I - CBC Friendswood Primary Care

The University of Texas Medical Branch; Friendswood (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading healthcare organization is seeking a Patient Services Specialist I in Friendswood, Texas. This entry-level role focuses on enhancing the patient experience by providing exceptional customer service, coordinating clerical activities, and facilitating access to healthcare services. Candidates should have an Associate degree and a strong commitment to patient advocacy.

Qualifications

• Requires an Associate degree and no experience.
• Ability to provide high-level customer service.
• Experience in healthcare settings preferred.

Responsibilities

• Ensures a positive patient experience by coordinating care activities.
• Schedules appointments and handles patient registration.
• Acts as a liaison between patients and healthcare providers.

Skills

Customer Service

Patient Advocacy

Scheduling

Education

Associate degree

Job description

Patient Services Specialist I - CBC Friendswood Primary Care

Patient Services Specialist I - CBC Friendswood Primary Care

1 week ago Be among the first 25 applicants

Patient Services Specialist I – (Onsite)

Patient Services Specialist I – (Onsite)

Minimum Qualifications: Associate degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position.

Job Summary/Description: The Patient Services Specialist I, creates a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities, and facilitating access to UTMB services for new and returning patients.

Job Duties:

CUSTOMER SERVICE:

• Provides high level customer service in all interactions with internal and external customers.
• Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team.
• Answers calls accurately and with exceptional customer service at all times and ensure the caller’s needs are met.
• Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety.
• Acts as patient advocate and liaisons with various departments to meet mutual goals.
• Addresses concerns patients, provide service recovery, and escalates issues as needed.
  
  

SCHEDULING:

• Schedules appointments and completes reminder calls to patients for scheduled appointments.
• Coordinates financial counseling for day surgery
• Educates patient/responsible parties regarding the billing process and any additional financial responsibilities including third party benefits information.
• Provides out of pocket cost estimates to patients and counsels patients about unpaid bills.
• Obtains future appointments at time of service for clinic follow-up, referrals, and ancillary services.
  
  

ARRIVAL:

• Patients arrive and prepare paperwork/chart for visit.
• Appropriate receipts for all monies collected, tokens distributed, and deferments authorized.
  
  

REGISTRATION:

• Verifies, ensures eligibility, and pre-registers patients by obtaining patient demographics and third-party coverage(s) at every encounter.
• Obtains and documents information required for third party reimbursement.
• Ensures compliance with Medicare and third-party coverage.
• Communicates with patient, referral source, UTMB physician and clinical staff regarding any obstacle to access or authorization.
  
  

Salary Range: Actual salary commensurate with experience or range if discussed and approved by the hiring authority.

Work Schedule: On-site, Monday through Friday, 8am to 5pm, and as needed on occasion.

Equal Employment Opportunity

UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.

Primary Location

United States-Texas-Friendswood

Work Locations

1416- Friendswood Primary Care

Job

Clerical & Administrative Support

Organization

UTMB Health

Regular

Shift

Standard

Employee Status

Non-Manager

Job Level

Day Shift

Job Posting

Jun 4, 2025, 10:34:38 AM

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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