Patient Services Specialist I

CaroMont Health; Clover (SC); On-site; USD 30,000 - 40,000; Full time

Job summary

An established healthcare provider is seeking a dedicated front office support specialist to enhance patient experiences. This role involves greeting patients, providing exceptional customer service, and managing appointment schedules in a fast-paced environment. The ideal candidate will possess strong communication and interpersonal skills, ensuring a welcoming atmosphere for all patients. If you thrive in a dynamic setting and are passionate about patient care, this opportunity is perfect for you.

Qualifications

• High School diploma or equivalent required.
• Six months customer service experience required.

Responsibilities

• Provide front office support duties including greeting patients.
• Collect co-payments and schedule appointments.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Problem-Solving

Mathematical Calculations

Education

High School Diploma or Equivalent

Tools

Computer Skills

Job description

Job Summary: Provides front office support duties including, but not limited to: greeting and welcoming patients, providing excellent customer service both in-person and over the phone, collecting co-payments, scheduling appointments, updating missing patient demographics, obtaining referrals and pre-certifications, and other clerical duties as assigned. Communicates and models mission and values of CaroMont Health.

Qualifications: High School diploma or equivalent required. Six months customer service experience required. Computer experience required. Must demonstrate abilities and skills to provide excellent customer service. Must possess excellent communication skills as well as knowledge of medical practice operations. Requires interpersonal skills necessary to function as liaison between providers, office staff, patients and patient’s family members. Requires the ability to read, write, follow oral and written instructions, perform mathematical calculations and communicate effectively with patients, co-workers, and service representatives from the area hospitals and insurance providers. Must be able to handle a fast-paced environment in a confident professional manner. Must be a self-motivator, possessing a high level of judgment skills an initiative, along with ability to prioritize and coordinate several tasks simultaneously, while retaining a confident, knowledgeable and helpful demeanor. Must have the ability to listen compassionately demonstrating effective problem-solving and critical-thinking techniques to areas of concern to patients and employees without appearing judgmental is essential. Requires understanding of and the ability to maintain strict patient confidentiality .